About the role
Job Summary
Reporting to the CEO, the Client Success Manager is responsible for strengthening client relationships, driving retention and satisfaction, and identifying opportunities for growth. The role ensures clients achieve maximum value from Walrus solutions while supporting the company’s broader strategic and revenue goals.
The ideal candidate is an enthusiastic, creative, and experienced leader who drives the financial success and brand reputation of Walrus Health by consistently exceeding client expectations and cultivating relationships that transform satisfied clients into loyal advocates who are willing to serve as references.
Position Responsibilities
- Drive client trusted relationships leading to customer loyalty, retention and growth.
- Ensure that Walrus products and services meet guarantees, service level agreements and contract terms.
- Institute standard operating procedures for consistent service delivery.
- Keep senior management informed of client issues.
- Partner with internal teams to create products that meet client’s needs..
- Quarterly and annual review meetings:
- Schedule client meetings and internal prep meetings.
- Work with Walrus’ data lead throughout the quarter to ensure that engagement activities, revenue, savings and member communications meet company goals.
- Perform quality checks on reports.
- Send meeting minutes in a timely manner.
- Lead onboarding of new clients
- Conduct kick off meetings.
- Prepare onboarding check lists and get clients sign off.
- Get contracts executed.
- Lead stand-up meetings.
- Respond to client emails in a timely manner.
- Train and mentor new hires as needed.
- Participate in internal meetings as needed.
- Communicate all client requirements and updates to internal departments.
- Establish and maintain professional relationships with consultants.
- Assist with grievance resolutions as needed.
- Comply with all training and compliance requirements.
- Prepare business plans that are aligned with company goals and objectives.
Requirements
Qualifications and Skills
- Bachelor's degree; Master’s degree preferred.
- A minimum of 3 years servicing clients (healthcare industry preferred) with a demonstrated track record of high customer satisfaction.
- Excellent time management skills with a track record of meeting deadlines.
- Strong written, verbal communication, and listening skills and is comfortable in the virtual setting.
- Engaging presentation skills with experience in developing and delivering reports to internal and external senior management executives.
- Must have a home office set up and willingness to travel up to 25% of the time.
Benefits
Benefits
- Remote position with some travel possible
- Unlimited time off
- Health insurance
- Excellent company culture
- Compensation: $80,000-$85,000
About the company
walrus-health
Meds need an upgrade. Two-thirds of Americans are taking Rx meds on a regular basis and pharmacists are the best source of support, but people don't have a good way to partner with them. Meet Walrus, everyone's personal pharmacist. Walrus sells into employer and medicare health plans, giving everyone on the plan a personal pharmacist to help them make informed decisions about their meds. Our pharmacists navigate members through all the complexities of managing their conditions and they work with physicians to keep the whole care team in sync. Through Walrus, members manage their health, save money and improve their quality-of-life.
Perks & benefits
- Medical Insurance
- Unlimited Vacation
774,000+ hidden jobs like this
walrus-health and thousands of companies post here first, often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
- Unlimited applications — free stops at 10
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
