About the role
Purpose of Job:
Manage end-to-end process of Accounts Receivable for customers within the GBS scope, maintaining credit control systems and processes, improving the cashflow position of the company through improving the collection process and managing the risk associated with granting credit.
Principal Responsibilities:
DISPUTE MANAGEMENT
- Transparent and clear query resolution and/or collection process, driving root cause analysis and set-up necessary corrective / counter measurements. Whilst ensuring effective communication to customer re status of resolution / action to be taken. Manage process for escalating risks where appropriate and in a timely manner.
COLLECTIONS MANAGEMENT
- Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.
- Managing a transparent and clear collection process.
- Maintain records of pro-active collections activities
CUSTOMER RECONCILIATIONS
- Ensure that all customer statements for accounts within the GBS scope are accurate and are reconciled, by conducting rigorous checks on all related documentations in line with processes and procedures.
CASH APPLICATIONS
- Ensure that all payments are correctly allocated and in line with Customer Remittances where applicable
CREDIT MANAGEMENT
- Manage end-to-end process of GBS Accounts Receivable Portfolio.
- Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.
- Managing a transparent and clear collection process, including risk management and mitigation of risk.
- Operate within credit risk framework, policies and procedures. Maintain records of internal controls
- Foster sound working relations with internal and external customers
- Reporting – Submitted as and when required on AR portfolio view of credit and collection activity, query status
Requirements
Minimum
- NQF Level 5 (Certificate in Credit Management)
- 2 years Credit in a Commercial or Manufacturing credit environment.
Advantageous
- Credit Management Diploma
- Credit experience in the Oil Industry
Application Closing Date: 24th June 2026
About the company
Vivo Energy
We are Vivo Energy, the company that operates and markets its products in countries across North, West, East, Southern Africa and in the Ocean Islands. We have a network of over 3,900 service stations in 28 markets operating under the Engen and Shell brands and we export lubricants to a number of other African countries. We employ around 6,000 people. Our retail offering includes fuels, lubricants, card services, convenience stores, restaurants, and other non-fuel services. We provide fuels, lubricants, liquefied petroleum gas (LPG) and chemicals to business customers across a range of sectors. Ou r vision is to be Africa's leading and most respected energy business in Africa .
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