About the role
Looking to switch gears from hospitality? This could be your next big move.
Do you thrive on helping people and creating memorable experiences? At Voltex Electrical Accessories, we know the value of exceptional service and we believe your background in hospitality has uniquely prepared you to shine in customer care.
We’re not just about products, we’re about creating “WOW” moments for electricians across Australia. Now, we’re inviting passionate, service-minded individuals from the hospitality industry to bring their people skills into a new, exciting, and stable environment.
What you will be doing as a Voltex Customer Care Specialist
- Delivering meaningful interactions across phone, email, and live chat — always with empathy, energy, and professionalism.
- Be the hero our electricians need by assisting with inquiries, diving deep into product knowledge, and navigating through orders with ease
- Transform challenges into triumphs, resolving complaints and issues with a blend of professionalism and personal touch
- Collaborate like a pro, working hand-in-hand with our internal teams to ensure every customer concern finds its resolution swiftly
- Keep our promise of excellence alive by maintaining meticulous records of all interactions and transactions, leveraging our cutting-edge CRM system
- Elevate our brand with every conversation, embodying our commitment to WOW service by going the extra mile in every interaction
Requirements
- 5 years experience in customer service or customer experience minimum
- A magnetic personality with communication skills that can light up a room
- A master of multitasking, with the superpower to prioritize and manage time like a pro
- A proactive problem-solver who enjoys finding better ways to do things.
- A commitment to continuous learning, especially when it comes to mastering product and technical knowledge
- Tech-savvy, with a knack for navigating computer systems and CRM software like a navigator charts the seas
Benefits
- Convenient onsite parking, because your journey to us should be as smooth as your workday, no more city commutes or shift changes.
- A competitive salary and benefits package that appreciates your worth
- A supportive and inclusive work environment where everyone's voice matters
- No Weekends! Set working hours Monday to Friday - reclaim your weekends for adventure!
- A permanent role that offers long-term job security in a company that's always moving forward
- Work with purpose — helping real people every day in a stable, fast-growing company.
If you're looking to leave behind the rigid scripts, the constant churn, or the feeling of being just another headset on the floor, and instead join a team where your passion for customers is truly valued, this is your chance.
Apply now and let us help you create a future you’ll be proud of.
About the company
voltex
Voltex is passionate about good people, high quality, and your success. Voltex Electrical Accessories is an Australia and New Zealand electrical and data direct-to-contractor supplier with no shopfronts, providing a user-friendly online presence, personal service and a comprehensive range of high quality products, directly to Australia and New Zealand electricians. Established in February 2001, Voltex continues to achieve rapid, consistent growth by focusing on compliance, high performance and reliability, with an unflinching commitment to looking after electrical contractors, the guys that do the work. How it works! Voltex Electrical is a 'manufacturer to end-user' company, controlling everything from design right through to using only direct distribution from Voltex's own warehouses to account-holding licenced electricians. Being responsible for the Voltex brand, we take care of the design, build, certification, warranty, and distribution of all Voltex products, and partner with leading global players in production of circuit protection, industrial switch-gear and electrical accessories products. This has streamlined the supply chain, and removed many layers and expenses out of t
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