About the role
Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs.
A Customer Service Technician will respond to technical issues escalated by customers. This position will act as a liaison between operations, the client, and Engineering/Development. You are able to respond to end user request for assistance using existing manuals and scripted responses. Must be able to effectively interact with customers and be able to refer ongoing issues to the appropriate engineering support team.
Requirements
- High school diploma or GED
- Experience with problem solving, debugging, and providing solutions to technical issues
- Ability to prioritize and execute tasks in a high-pressure environment.
- Experience working within a team-oriented, collaborative, agile environment.
- Highly self-motivated and directed with the ability to manage multi-discipline triage calls.
- Experience documenting and communicating work-a-rounds and solutions clearly
About the company
Gritter Francona
Gritter Francona is a Service Disabled Veteran Owned Small Business (SDVOSB) providing specialized Business and IT Solutions to the government. Cory Gritter (Founder and CEO), a United States Marine Corps (USMC) veteran, was severely wounded while conducting combat operations in Afghanistan as a scout sniper. During his multi-year recovery at Walter Reed National Military Medical Center, Gritter joined the Wounded Warrior Mentoring Program (WWMP), where he was mentored by Carl Salzano, who was then an executive with Booz Allen Hamilton, and a US Navy veteran himself. After Cory completed internships with Network and Security Operation Centers for both commercial and government clients, he founded Gritter Francona in January 2013 on the premise that significant opportunity exists to harness the unique and diverse skills possessed by Veterans. Today, Gritter Francona employs over 100 staff across a portfolio of contracts that is singularly focused on making our clients successful through creative and innovative services that meet current goals while anticipating future needs.
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