Senior Customer Success Manager (UK)

About 11x

About the Role

What You’ll Do

• Act as a trusted advisor to C-level and VP stakeholders, aligning our digital workers to their strategic goals and success metrics
• Drive adoption, onboarding, and expansion across teams by surfacing new use cases, leading training sessions, and articulating impact
• Own and grow your book of business, with a strong focus on renewals, upsell, and product stickiness
• Partner cross-functionally with product, engineering, and GTM teams to shape roadmap, resolve friction, and co-create scalable success
• Contribute to the broader customer ecosystem—developing playbooks, leading community events, and sharing insights

Requirements

• 5+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)—preferably in SaaS, AI, or GTM tech
• A strong understanding of the go-to-market landscape—you’ve either carried a quota, supported sales teams, or helped deploy tools used by GTM orgs
• A builder’s mindset: proactive, resourceful, and unafraid to get hands-on in a fast-moving environment
• Exceptional communicator and relationship-builder, comfortable engaging senior execs and managing complex projects
• You sweat the details, thrive on ownership, and are motivated by helping customers win
• Onsite in our London office three days a week—this role is highly collaborative and benefits from being in the room