About the role
A customer-facing support role focused on helping hairdresser clients across multiple service channels. The role will cover order queries, billing questions, product access or login issues, and general support communication. The person must be comfortable in a fast-moving support environment, service-oriented, and emotionally steady when solving client problems throughout the day.
Requirements
Key Requirements
- 2-3+ years of customer support / customer service / client service experience.
- Strong written and verbal communication skills.
- Comfortable working across Zendesk, WhatsApp, SMS, direct messages, and some calls or virtual meetings.
- Able to handle complaint-driven or troubleshooting-led conversations without becoming reactive.
- Confident learning product workflows and communicating them clearly to end users.
- Reliable, proactive, and able to follow process while still showing initiative.
- You genuinely enjoy customer service.
- Clear communication.
- Stay calm when handling complaints or troubleshooting.
- Open to UK-aligned schedules and at least one support seat covering Saturdays.
Platforms & Channels
- Zendesk.
- WhatsApp and SMS support.
- Email support.
- Instagram / social inbound messaging funnelled into support workflow.
- Occasional phone calls and virtual support meetings.
About the company
VirtuHire
VirtuHire At VirtuHire, we specialize in connecting businesses with South Africa's top-tier remote talent. By offering no-recruitment-fee hiring solutions and acting as the Employer of Record (EOR), we handle everything from sourcing and onboarding to payroll and admin management. Our mission is to empower companies to scale efficiently, save up to 68% on operational costs, and access a highly skilled, diverse workforce tailored to their needs. Whether you're a business looking for cost-effective, qualified talent or an applicant seeking exciting remote opportunities, VirtuHire ensures a seamless and professional experience at every step. Join us and discover the difference of working with the top 1%.
775,000+ hidden jobs like this
VirtuHire and thousands of companies post here first, often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
- Unlimited applications — free stops at 10
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
