Back home
About the role
- Deliver Expert Intelligence: Participate in structured discovery interviews to share unfiltered perspectives on Support software vendors, tech stack integration, and the reality of vendor management.
- Decode the RFP Process: Provide context on how enterprise leaders actually evaluate tools. Share insights on scoring criteria, "must-haves" vs. "nice-to-haves," and the nuances of the procurement cycle.
- Validate Product Strategy: Act as a product advisor for the Airframe platform. Review our agentic AI workflows and provide critical feedback to ensure the product aligns with the real-world needs of modern Support leaders.
- Senior Leadership: Current tenure as a Head of, or Director in Customer Support or CX.
- Technical Complexity: Experience managing a complex support organization and overseeing a multi-layered tech stack.
- Strategic Mindset: Proven ability to move beyond queue management to design AI and automation strategies. Strong interest in Customer Support software and optimizations
- Rate: $100–150/hour
- Classification: Independent Contractor (1099).
About the company
A
Airframe
No company description available.
774,000+ hidden jobs like this
Airframe and thousands of companies post here first, often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
Recommended
- Unlimited applications — free stops at 10
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
