About the role
Overview:
The DC Junior Hands and Eyes is responsible for providing on-site operational support within a mission-critical data center environment This role is responsible for physical media management, security administration, device validation, and providing hands-on support for IT infrastructure. The ideal candidate will ensure operational efficiency, maintain strict security standards, and assist remote engineering teams in troubleshooting and recovery activities to support high system availability.
The Role:
Physical Media Activities
- Mount/dismount of media
- Filing and Cataloging of media
- Scanning of media
- Shipping/Receiving of media and peripherals
- Inventorying of media and media related equipment
- Tracking of media and media related equipment
- Labeling of media and media related equipment
- Initializing of media and media related equipment
- Track onsite spares/scratch levels and report low volumes
- Perform all activities to prepare and package media for offsite vaulting
- Perform all activities to receive media from offsite vaulting provide and perform appropriate filing
- Execute commands on system consoles to perform standard daily tasks (mount, unmount, silo eject, etc.)
- Use of Hewlett Packard Enterprise tools and processes related to Media
Physical Security Activities
- Processing of the Data Centre Access Request
- The data center is manned by security personnel (MAT) on a 24 x 7 basis and the CCTV in the data center are being monitored via the console monitor placed at the NOC.
- Security personnel (MAT) will response to any unauthorized access or alarm trigger in the emergency exits in the data center.
Device Validation
- Visual inspection of devices as requested
- Serial number validation
- Device Inventory capabilities and physical comparison to inventory lists
Basic troubleshooting and repair of IT equipment failures
- Power on/power off devices
- Relay LCD readouts
- Reset Remote Management connection ID’s and Passwords
- Reseat cables
- General Troubleshooting and visual verification to assist remote troubleshooting efforts
- Test and troubleshoot problems with instructions from remote engineer
- Check power connections
- Provide feedback on console display (e.g. stop errors, blue screen, etc.)
- Assist with disaster recovery activities in the event of a complete system failure
- Assist with recovery of data center and equipment related to planned and unplanned power interruptions
- Identify and report audible errors and system failures
- Install and connect crash cart and/or other KVM device
- Attend conference calls for troubleshooting and recovery of client environments related to a reported client impacting incident
Requirements
- ITE or O level
- Preferable IT background
- Able to communicate clearly in English
- Able to follow the operation manual
- Team Player
- Shiftwork
- Good customer care and communication skills.
- Able to use PC and office applications
- 1st Shift (09:00 - 21:00 Hrs) & 2nd Shift (21:00 - 09:00 hrs)
Benefits
- Shift allowance
- Performance bonus
About the company
Xcellink Pte Ltd
The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, estalished local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments. Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects. Even so, it is not just the services volume, capacity a
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