About the role
Overview
We are seeking DC Operations Shift Technicians to join our team and support day-to-day data center operations. This role involves working on a 12-hour rotational shift to ensure smooth operations, support incident management, and maintain high availability of data centre facilities and systems.
Responsibilities
- Perform daily data centre operations including ticket management, infrastructure monitoring, and remote hands support.
- Troubleshoot and manage incidents, escalating issues to internal teams or vendors when required.
- Conduct periodic health checks and report anomalies in DC facilities, IT, and network systems.
- Support equipment setup and relocation, including rack/stack, intra-rack cabling, power cycling, and related activities.
- Escort and supervise vendors, contractors, and customers during visits, deliveries, and installations.
- Execute planned and ad-hoc maintenance activities in compliance with SOPs/MOPs.
- Document operational activities, update SOPs/EOPs, and ensure accurate shift handover reporting.
- Participate in competency tests, audits, and operational reviews.
- Ensure compliance with safety standards, PPE requirements, and company code of conduct.
Requirements
- Minimum ITE or Polytechnic Diploma in Engineering or related discipline.
- 1–2 years of working experience in a Data Centre environment.
- Familiarity with ticketing tools, monitoring systems, and incident escalation processes.
- Hands-on experience in cabling, power cycling, hot swap, tape management, and basic server/network troubleshooting.
- Strong oral and written communication skills in English.
- Willingness to work on 12-hour rotational shifts (day/night) and be on standby as required.
Work Schedule
- Rotational shift work (Monday to Sunday):
- 1st Shift: 09:00 – 21:00
- 2nd Shift: 21:00 – 09:00
About the company
Xcellink Pte Ltd
The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, estalished local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments. Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects. Even so, it is not just the services volume, capacity a
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