About the role
We are in search of talented and aspiring DC Support Specialist to join our team. In this role, you will leverage your expertise to safeguard information systems and enable secure operations.
Requirements
- Prepare shift schedule for Operations Team;
- Handle team resource management (leave management, attendance management, roster planning, etc.);
- Conduct interviews and selection of potential candidates for Operations team;
- Conduct training programs for new operators;
- Be the escalation point for DC Level 1 Service Operations team;
- Monitor the sufficiency and operability for daily operation tasks;
- Generate daily, weekly and monthly operation reports;
- Generate and present monthly performance reports of the Operations team;
- Initiate service improvement plans for the Operations team; and
- Any other tasks as assigned by your Supervisor/Manager.
- Qualifications that are relevant in IT support, Data Centre
- 5 years of Data Centre Experience
- 3 years in Team Lead role or relevant experience
- Good customer care and communication skills.
Benefits
- Opportunities for professional development and career growth
- Collaborative and supportive work environment
what are you waiting for? Apply Now!
About the company
Xcellink Pte Ltd
The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, estalished local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments. Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects. Even so, it is not just the services volume, capacity a
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