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About the role
- You’re energized by ambiguity and prefer building processes over inheriting them
- You’ve worked in environments where priorities shift quickly, and teams need to scale thoughtfully
- You don’t need a perfectly scoped project — you take an undefined problem, create structure around it, and drive it to resolution
- You’re as comfortable in a spreadsheet as you are on a vendor call or in a strategy conversation with the CEO
- You proactively identify operational inefficiencies and work iteratively and continuously to improve them
- You’ve managed an outsourced or offshore CX team and know what good looks like — SLAs, CSAT, response times, and how to hold an agency accountable
- You can look at a CX reporting suite and immediately spot where the gaps are — and you’ve built the dashboards that surface the right signals
- You’ve identified failure points and driven the fixes, whether that’s a process change, a tooling swap, or a training gap
- You understand what it takes to stand up a wholesale channel operationally — the systems work, the vendor portal setups, the compliance requirements
- You’ve onboarded wholesale accounts before and know the details that make or break a smooth launch
- You think in repeatable processes to create scalable and repeatable operational infrastructure
- You know how 3PL operations work — billing structures, SLA management, project setup, and how to hold a partner accountable
- You’ve managed backlog and burndown through high-growth periods and know how to keep fulfillment from becoming a bottleneck
- You understand how forecasting, capacity planning, and internal alignment come together — and you’ve been the person making sure all the pieces connect
- You understand freight economics — how shipping options are structured, what drives cost, and how to read profitability at the SKU or carrier level
- You’ve managed operational issue resolution related to shipping exceptions, such as lost-in-transit orders, and cost recovery workflows
- You’ve built reporting and visibility that proactively surface logistics issues and opportunities
- You’ve built internal reporting infrastructure from scratch and know how to get a team using it
- You’ve led cross-functional operational initiatives, especially those without clear ownership
- 5+ years in operations, including experience within fast-moving or high-growth DTC ecomm, retail, fashion, accessories, lifestyle, jewelry, or consumer brands
- Broad operational exposure across multiple functions such as CX, fulfillment, process ops, and vendor management — not just one lane
- You figure it out, get it done, and build the process for next time
- You build reporting suites, read what the numbers are saying, and communicate it clearly
About the company
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Alex And Ani
No company description available.
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