About the role
Envision Employment Solutions is currently looking for ESM Tool Architect for one of our partners, a leader in the Consulting & Technology Services!
Objective:
The ESM Tool Architect is responsible for designing, governing, and evolving Enterprise Service Management (ESM) tool architecture, primarily based on the ServiceNow platform. The role ensures that ESM solutions are scalable, secure, and aligned with business processes across IT and enterprise functions such as HR, Facilities, Security, and Customer Service.
Responsibilities:
- Design and own the ESM tool architecture based on ServiceNow best practices
- Define target architecture, solution blueprints, and integration patterns for ESM
- Lead the implementation and evolution of ServiceNow modules supporting ESM (e.g. ITSM, HRSD, CSM, ITOM)
- Ensure governance, platform standards, and instance health across ESM tools
- Define and maintain the ESM roadmap aligned with business and service management objectives
- Design integrations between ServiceNow and enterprise systems (e.g. monitoring, ERP, CRM)
- Support automation, workflow optimization, and self service enablement
- Collaborate with delivery, platform, and process stakeholders to ensure architectural alignment
- Provide architectural guidance during transition, transformation, and run phases.
Requirements
- Strong experience as a Tool Architect or Solution Architect in Enterprise Service Management
- Hands on experience with ServiceNow architecture and multi module implementations
- Strong understanding of ITIL / SIAM / Service Management frameworks
- Experience designing scalable, enterprise wide tool landscapes
- Strong stakeholder management and communication skill
About the company
Envision Employment Solutions
Founded in 2013, Envision is a leading talent solutions provider in Egypt and the MENA region. We empower businesses of all sizes to achieve their goals by connecting them with top talent through a comprehensive suite of services, from recruitment and headhunting to payroll and onboarding, for all your staffing needs – temporary, permanent, or full-time. We don't just fill jobs, we build success. We've built a global network of highly skilled professionals, ready to add value to your organization's mission-critical projects. In today's dynamic business landscape, finding top IT and software talent is a critical, yet ever-growing challenge. Envision steps in to bridge that gap, connecting your organization with the skilled professionals you need to succeed. Our expertise lies in IT and Software recruitment, but we don't stop there. Our team of exceptional consultants leverages a vast network across diverse sectors, ensuring we identify the perfect match for every role, with a particular focus on filling your IT and software needs. We deliver across the board, with IT expertise at the core. High-performing, versatile teams: Our consultants bring a wealth of experience from diverse in
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