Global Clinical Operations Manager - Remote Opportunity

• Profile: Brandon Werber, Founder & CEO at Airvet
• Airvet receives 90+ NPS from employer clients for the second year in a row
• EBN: How telehealth is saving this employee thousands in vet bills

WHAT YOU'LL BE DOING:

Clinical & Operational Leadership

• Own performance metrics and operational KPIs in partnership with Data, Finance, and Analytics to drive company OKRs for both domestic and global operations. .
• Lead all global expansion initiatives which include, legal compliance and research, product launch, veterinary recruitment and pet parent appointment scheduling. 
• Defining and implementing both domestic and global clinical roadmap to help ensure a robust and innovative product offering. 
• Lead quarterly global operational initiatives to improve workflows, product delivery, and the customer experience.
• Design, execute, and evaluate structured operational experiments (weekly, monthly, quarterly) to test and scale high-impact improvements.
• Ensure post-experiment implementation plans are documented, approved, and successfully operationalized.
• Advocate for clinical teams by identifying technical and operational enhancements (analytics tools, dashboards, workflow improvements).
• Establish global quality control standards, monitoring frameworks, and coaching systems to mitigate clinical risk and elevate care quality.

Veterinary Network Strategy & Engagement

• Build and strengthen trusted relationships with high-performing veterinarians and clinical teams both domestically and globally.
• Lead all domestic and global demo on-demand call initiatives to support our sales and go-to-market efforts. 
• Develop and scale a globally engaged clinician network capable of supporting all visit types (on-demand video, chat, prescription consults, nutrition consults, etc.).
• Design re-engagement strategies to activate dormant clinicians and support regional demand surges.
• Partner with Clinical Leadership to pilot and scale initiatives that elevate clinician satisfaction and deliver exceptional pet parent experiences.

Product & Operational Strategy (Secondary Focus)

• Provide operational insight to Product and Engineering teams to improve connection rates, visit capacity, clinician workflows and product feature improvements.
• Proactively develop solutions to manage global visit volume surges across video and chat.
• Lead root cause analysis for escalated operational issues and implement data-driven corrective actions.
• Standardize, document, and continuously improve global workflows to ensure scalable, high-quality data and care delivery.

• Proven experience leading distributed or global operational teams
• Strong project management skills with the ability to prioritize and execute at scale
• Demonstrated ability to break complex initiatives into executable phases
• Analytical rigor — you use data to identify trends, test hypotheses, and drive decisions
• High attention to detail and operational discipline
• Exceptional stakeholder communication across clinical, technical, and executive audiences
• Experience working cross-functionally in high-growth, fast-paced technology environments
• Comfort managing remote teams and international stakeholders

• Competitive salary and commission structure
• Stock options
• Medical, Dental, and Vision coverage, including Dependents
• Flexible Spending and Health Savings Accounts
• Telemedicine and Employee Assistance Program (EAP)
• Life and AD&D policies
• Unlimited Discretionary Time off,  paid holidays, and a flexible time off approach
• Los Angeles-based and Remote Work team
• 401K Retirement Plan through Human Interest (Employee contribution - Not matched currently)
• Pet-friendly, of course!  Access to Airvet as a benefit
• Monthly stipend for work-from-home
• Annual Educational reimbursement program