Helpdesk Engineer - ST-FNW240531 013/01
Xcellink Pte Ltd
About the role
The Company:
A leading logistics company is expanding the team and is looking for Helpdesk Engineers.
The Role:
1. Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat.
2. Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience.
3. Proactively engage with customers to promote the use of applications, highlighting their benefits and features.
- Educate users on software functionalities and encourage the adoption of new features.
4. Actively gather feedback from customers regarding their experiences.
- Document and categorize customer feedback, ensuring clarity and detail.
- Regularly report customer feedback to the application owner for improvements.
Requirements
- With 2-3 years' experience in a Customer Technology and applications support related role with helpdesk experience.
- Good working knowledge of web-based and eCom, CRM, logistics applications.
- Proficient in English (both spoken and written)
Benefits
- Fixed and variable allowances
- Fixed and variable bonuses
About the company
Xcellink Pte Ltd
The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, estalished local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments. Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects. Even so, it is not just the services volume, capacity a
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