06. Intake Specialist | Schedule Flexibility Required | Fully Remote | USD Paymt
Voxidea-Stafi
About the role
Ready to grow your career from home? Your future begins here.
Voxidea connects bilingual Latin American professionals to rewarding, fully remote opportunities with U.S.-based companies.
We’re hiring Intake Specialists to be the first point of contact for leads or clients seeking legal services. Help us make a difference by guiding individuals toward the assistance they need. Apply today! 🚀✨
What you will be doing:
- Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🤝
- Collect important information to understand client needs and assess how the firm can help. 📝
- Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. 💬
- Complete legal forms and manage records of customer interactions. 📋
- Schedule and coordinate consultations with legal experts. 📅
- Follow up with clients to ensure their needs are met or provide additional support. 🔄
- Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. 📑
Requirements
- Holds a bachelor’s degree. 🎓
- Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. 💼
- Is proficient in managing calendars and information flow with accuracy and efficiency. 📆✉️
- Has previous experience in sales, customer service, or a legal background (preferred). 🏅
- Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. 🗣️✍️
- Demonstrates excellent organizational and time-management skills. 🏅
- Maintains discretion and confidentiality when handling sensitive information. 🔒
- Permanently resides in Latin America. 🌍
- Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. 💻
- Availability to work on weekends.
Benefits
- Biweekly Payments: Guaranteed with no deductions from our end. 💎
- Long-Term Opportunities: Build a lasting professional relationship with us. 🏆
- Fully Remote: Work from the comfort of your home—no onsite travel required. 🏡
- Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. 🏖️
- Wellness Support: Access in-house psychological and wellness coaching services. 🌱
- Professional Growth: Free training, language improvement sessions, and coaching programs. 📚
- Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. 🎓
Take the next step in your career with Voxidea. Apply today and join our innovative team! 🚀✨
About the company
Voxidea-Stafi
At Voxidea-Stafi, we’re not just offering jobs—we’re offering opportunities to grow and thrive in your career. Imagine being part of a dynamic team that values your skills, provides ongoing support, and connects you with incredible clients, primarily law firms, who rely on your expertise to excel. Here’s why working with us is a game-changer: Holistic Support : Access our in-house psychologist to help you balance work and life effectively. Skill Development : Choose from over 200 on-demand courses to sharpen your expertise or learn something new. Coaching & Growth : Benefit from our experienced coaches, language specialists, and IT support team, who are dedicated to helping you succeed. Career Opportunities : Work with prestigious clients, primarily law firms, in a role that matches your skills and ambitions. Supportive Environment : You’re never alone at Stafi. Our team is here to ensure you succeed, with training, resources, and a clear path to advancement. At Voxidea, we believe in empowering our team with the resources they need to thrive. Join us, and let’s achieve great things together!
Perks & benefits
- Paid Time Off
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