IT Business Analyst (AL-FNC250617 007/01)
Xcellink Pte Ltd
About the role
The IT Business Analyst will support IT projects and evolving business requirements across the Asia-Pacific region. Reporting to the IT Business Engagement Manager (APAC), this role involves working with business units, IT teams, and external vendors to gather and document requirements, support solution implementation, and ensure successful delivery of IT initiatives.
We're looking for someone analytical and detail-oriented with hands-on experience in business analysis, application support, and project management. You'll be instrumental in driving effective IT solutions that meet the company's needs.
Key Responsibilities:
- Work with stakeholders to capture and translate business needs and technical requirements.
- Perform analysis including data review, mapping of business processes, and documentation of system flows; conduct workshops to gather input.
- Prepare for and manage testing phases—design scenarios, coordinate reviews, and support deployment.
- Collaborate with IT teams and vendors in the APAC region to determine suitable solutions, define project scopes, and manage timelines and deliverables.
- Keep stakeholders informed on project progress and milestones.
- Provide application support by troubleshooting issues and coordinating with IT and vendor teams to resolve them promptly.
- Act as the liaison between end users and the technical development team for functional clarifications.
- Assist in vendor management for system upgrades, maintenance, and ongoing support.
Requirements
- Degree in IT or a related discipline.
- Around 5 years’ experience managing enterprise-level or regional applications and IT projects.
- Strong communication skills, both written and verbal, with presentation ability.
- Good grasp of system development life cycles and IT architecture, including infrastructure and security.
- Knowledge of low-code platforms, data visualization tools (e.g., QlikSense, Tableau, PowerBI), and analytics is beneficial.
- Experience in shipping or logistics is a plus.
About the company
Xcellink Pte Ltd
The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, estalished local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments. Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects. Even so, it is not just the services volume, capacity a
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