IT Support Engineer (EIACS) - (WL-FNW250905 004/04)
Xcellink Pte Ltd
About the role
Responsibilities
- Support project teams in the implementation, installation, and configuration of PCs/workstations, operating systems, applications, and related peripheral devices.
- Provide 1st level on-site IT support to end-users.
- Troubleshoot and resolve issues related to PCs, peripherals, and applications.
- Perform daily health checks and inventory checks on systems.
- Provide timely updates and findings to the Project Manager on escalated issues.
- Deliver hands-on support in a Windows client environment.
Requirements
- Diploma in IT or equivalent IT experience.
- Hands-on experience with installation, configuration, and troubleshooting of PCs, peripherals, and applications.
- Prior experience providing IT support in a Windows (client) environment.
About the company
Xcellink Pte Ltd
The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, estalished local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments. Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects. Even so, it is not just the services volume, capacity a
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