Medical Virtual Assistant (Front Desk | Mental Health)

Job Title: Medical Virtual Assistant (Front Desk | Mental Health)

Position Type:  Full-time 

Work Hours: 9:00 - 6:00 PM Pacific Daylight Time

Work Days: Monday to Friday

Salary: $5 - $6 per hour depending on experience

Job Code: [BJ-RMHS]

Workplace: Remote

Preferred Candidate Location: Philippines

About the Role

Our client is a U.S.-based mental health practice that provides therapy, counseling, and medication management services. They are seeking a Medical Virtual Assistant (Front Desk) to support daily operations, including patient intake, insurance verification, prior authorizations, email management, and front desk tasks. This role is ideal for someone with healthcare administrative experience who is comfortable working with patients and insurance-related processes in a mental health setting

Key Responsibilities

• Manage patient intake processes
• Process prior authorizations
• Monitor and manage incoming emails
• Conduct basic insurance verification during the intake process
• Check patients in according to the clinic's workflow
• Answer phone calls and assist with front desk operations as needed

Requirements

• Healthcare administration experience
• Familiarity with insurance verification processes
• Experience with patient intake processes
• Strong English communication skills both written and verbal 
• Highly organized and detail-oriented
• Ability to learn and follow front desk workflows
• Proficiency in AdvancedMD

Nice-to-Have Background

Experience in any of the following roles or settings is an advantage:

• Mental health services
• Medical Receptionist
• Front Desk Medical Assistant
• Patient Coordinator
• Intake Coordinator
• Prior Authorization Specialist
• Medical Virtual Assistant

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.