Network Engineer L2 - (SS-FNW260529 020/05)
Xcellink Pte Ltd
About the role
As a Network Engineer L2, you will be responsible for the following :- Monitor and manage network infrastructure and UPS systems to ensure optimal performance and availability. Perform real-time network monitoring and respond promptly to alerts and incidents. Troubleshoot and resolve Level 2 network issues within established SLA timelines. Escalate complex issues to relevant teams or vendors when required. Track, document, and maintain incident records through the ticketing system. Prepare incid…
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About the company
Xcellink Pte Ltd
The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, estalished local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments. Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects. Even so, it is not just the services volume, capacity a
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