Senior Operations Manager

<h2><span style="font-family: verdana, geneva, sans-serif;"><strong>About Mixtiles</strong></span></h2> <p><span style="font-family: verdana, geneva, sans-serif;">Mixtiles is a $300M profitable brand reinventing how homes feel.</span></p> <p><span style="font-family: verdana, geneva, sans-serif;">Wall photos. Self-watering plants. Smart lighting.</span></p> <p><span style="font-family: verdana, geneva, sans-serif;">Loved by millions. Growing fast. Built lean.</span></p> <table> <tbody> <tr> <td>&nbsp;</td> <td> <p><span style="font-family: verdana, geneva, sans-serif;"><strong>Small team = a lot of impact</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif;">We’re ~100 people, with wildly diverse skill sets, serving millions of customers. Each of us drives a lot of impact. Your work will matter</span></p> </td> </tr> <tr> <td>&nbsp;</td> <td> <p><span style="font-family: verdana, geneva, sans-serif;"><strong>Products people love</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif;">Working on products you &amp; your family personally use creates a feeling of connection, fun, and spreads good karma</span></p> </td> </tr> <tr> <td>&nbsp;</td> <td> <p><span style="font-family: verdana, geneva, sans-serif;"><strong>Our secret formula = make it easy to use</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif;">It’s how we re-invented the picture frame, and then the houseplant. It’s how we got to millions of customers. It’s pure design, and people love it</span></p> </td> </tr> <tr> <td>&nbsp;</td> <td> <p><span style="font-family: verdana, geneva, sans-serif;"><strong>Solve hard, real world problems</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif;">Every day, we handle extreme challenges in user experience, manufacturing and scale for which we use tech like AI, AR &amp; robotics</span></p> </td> </tr> <tr> <td>&nbsp;</td> <td> <p><span style="font-family: verdana, geneva, sans-serif;"><strong>A real business, built to last</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif;">We believe great products have great unit economics. That’s why Mixtiles is a high growth company that’s also profitable</span></p> <br><br></td> </tr> </tbody> </table> <div class="p-pdf_iframe__page" data-page-number="1"> <div class="textLayer" data-main-rotation="0"> <div id="careersPage"> <h2><span style="font-family: verdana, geneva, sans-serif;"><strong>Overview</strong></span></h2> <p><span style="font-family: verdana, geneva, sans-serif;">We’re looking for a Senior Operations Manager to join our Photos Operations team and help lead one of the most critical systems at Mixtiles: the engine that turns millions of customer orders into beautifully delivered products around the world.</span></p> <p><span style="font-family: verdana, geneva, sans-serif;">At Mixtiles, we fulfill over 1.5 million orders, with 13M products sent each year through a growing network of production facilities, shipping partners, and suppliers across the US, Europe, and Asia. This role sits at the center of that ecosystem — balancing real-time operational execution with strategic thinking, long-term improvements, and strong partner relationships.</span></p> <p><span style="font-family: verdana, geneva, sans-serif;">This is a hands-on role for someone who loves solving complex problems, thrives in fast-moving environments, and enjoys building systems and partnerships that scale. One day you’ll be troubleshooting operational bottlenecks in real time; the next, you’ll be driving cross-functional initiatives that improve efficiency, reduce costs, and shape how we operate globally.</span></p> <h2><span style="font-family: verdana, geneva, sans-serif;"><strong>What you’ll do</strong></span></h2> <h3><span style="font-family: verdana, geneva, sans-serif;"><strong>Own and improve day-to-day operations</strong></span></h3> <p><span style="font-family: verdana, geneva, sans-serif;">You’ll lead the day-to-day execution across production facilities and shipping flows, making sure orders move smoothly from production to delivery. You’ll stay close to queues, delays, SLAs, and production plans, identifying issues early and solving problems quickly to keep the operation running at a high level.</span></p> <p><span style="font-family: verdana, geneva, sans-serif;">Beyond reacting to issues, you’ll continuously look for ways to improve how the system works — building scalable processes, refining workflows, and helping define the operating model we use to manage partners across multiple regions.</span></p> <h3><span style="font-family: verdana, geneva, sans-serif;"><strong>Build strong partnerships and drive accountability</strong></span></h3> <p><span style="font-family: verdana, geneva, sans-serif;">A big part of this role is developing trusted relationships with key production and shipping partners around the world. You’ll work closely with suppliers in the US, EU, and Asia, balancing collaboration with accountability to ensure high performance, reliability, and continuous improvement.</span></p> <p><span style="font-family: verdana, geneva, sans-serif;">You’ll be involved in ongoing operational and business discussions with partners, helping shape decisions around capacity, efficiency, quality, and cost.</span></p> <h3><span style="font-family: verdana, geneva, sans-serif;"><strong>Lead strategic operational initiatives</strong></span></h3> <p><span style="font-family: verdana, geneva, sans-serif;">You’ll own end-to-end operational projects — from identifying opportunities and defining the problem, through building the business case and driving execution across teams.</span></p> <p><span style="font-family: verdana, geneva, sans-serif;">These initiatives may involve improving production efficiency, reducing shipping costs, increasing scalability, launching new capabilities, or strengthening operational resilience. You’ll combine analytical thinking with practical execution to turn ideas into measurable impact.</span></p> <h3><span style="font-family: verdana, geneva, sans-serif;"><strong>Drive cross-functional execution</strong></span></h3> <p><span style="font-family: verdana, geneva, sans-serif;">You’ll work closely with R&amp;D, Product, Customer Support, Marketing, and Finance to keep the operation aligned and moving forward. This includes translating operational needs into clear requirements, coordinating priorities across teams, and ensuring strong communication and execution across many moving parts.</span></p> <h2><span style="font-family: verdana, geneva, sans-serif;"><strong>Who you are</strong></span></h2> <ul> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">You’re highly detail-oriented and comfortable making decisions based on data and operational insights</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">You combine strong execution skills with strategic thinking and know when to zoom in versus zoom out</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">You take ownership naturally and push things through until they’re fully resolved</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">You’re proactive and resourceful — you don’t wait for problems to solve themselves</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">You enjoy solving complex operational challenges in fast-moving environments<br></span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">You’re comfortable traveling frequently for work</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">You know how to build strong working relationships with external partners while maintaining a high bar for accountability and performance</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">You prioritize effectively, stay organized under pressure, and keep the bigger picture in mind while managing day-to-day execution</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">You communicate clearly and collaborate well across functions and cultures</span></li> </ul> </div> </div> </div>