Retail Credit Controller (Fixed Term Contract) (Maternity Cover)
Vivo Energy
About the role
Purpose of the job
Manage end-to-end process of Accounts Receivable, maintaining credit control systems and processes, improving the cashflow position of the company through improving the collection process and managing the risk associated with granting credit
What You'll Be Doing
DISPUTE MANAGEMENT
- Ensure transparent and clear query resolution and collection process by driving root cause analysis and set-up necessary corrective/ counter measurements, whilst ensuring effective communication to customer on status of resolution and action to be taken
COLLECTIONS MANAGEMENT
- Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained
- Managing a transparent and clear collection process and maintaining records of proactive collections activities
CUSTOMER RECONCILIATIONS AND RELATIONSHIP MANAGEMENT
- Ensure that all customer statements are accurate and reconciled by conducting rigorous checks on all related documentation in line with processes and procedures.
- Foster sound working relations with internal and external customers.
RISK MANAGEMENT
- Manage process for escalating risks where appropriate in a timely manner
- Manage a transparent and clear collection process, including risk management and mitigation of risk.
- Operate within credit risk framework, policies and procedures and maintain records of internal controls.
CASH APPLICATION
- Ensure that all payments are correctly allocated and in line with Customer Remittances where applicable.
CREDIT MANAGEMENT AND REPORTING
- Manage end-to-end process of Accounts Receivable Portfolio and drive operational performance to ensure processes are efficiently carried out and standards maintained
- Ensure that relevant reports are submitted as and when required on AR portfolio view of credit and collection activity, risk overview, query status, shifts in risk profiles, payment patterns and other developments to ensure visibility on potential impacts and propose possible corrective measures to improve collection cycle
Requirements
Baseline:
- NQF Level 6 (Diploma in Credit Management)
- 3 years’ experience in Credit management (within Commercial or Manufacturing Credit environment)
Advantageous:
- Credit experience in the Oil Industry
Applications Close: 24th June 2026
About the company
Vivo Energy
We are Vivo Energy, the company that operates and markets its products in countries across North, West, East, Southern Africa and in the Ocean Islands. We have a network of over 3,900 service stations in 28 markets operating under the Engen and Shell brands and we export lubricants to a number of other African countries. We employ around 6,000 people. Our retail offering includes fuels, lubricants, card services, convenience stores, restaurants, and other non-fuel services. We provide fuels, lubricants, liquefied petroleum gas (LPG) and chemicals to business customers across a range of sectors. Ou r vision is to be Africa's leading and most respected energy business in Africa .
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