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Service Delivery Manager (PMET)

Xcellink Pte Ltd

Singapore, South West, SingaporeOn-site1y ago

About the role

The Service Delivery Manager (PMET) will oversee the management and delivery of technology services for our clients. This position demands a keen focus on ensuring that service levels are met or exceeded while enabling successful project execution and operational performance. Key Responsibilities: Service Delivery Ensure that all business service deliverable commitments are met to the highest standard Serve as the main point of contact for major service escalations pertaining to the service deli…

Read the full description on the original posting.

About the company

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Xcellink Pte Ltd

The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, estalished local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments. Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects. Even so, it is not just the services volume, capacity a

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