About the role
Carvela, deeply rooted in Italian heritage, leads the way in premium accessories with shoes and bags designed in the heart of Milan by women, for women. Each product reflects our commitment to exceptional design and comfort, with every collection thoughtfully designed. Our brand is shaped by timeless style and a design philosophy that empowers women of all ages to feel their best. Made with high-quality materials and shaped by Italian-inspired silhouettes, our collections are created to work as hard as the women who wear them.
WE NEED YOU TO:
- Consistently deliver exceptional customer service
- Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team
- Responsible for opening and closing of the till system
- Welcome customers warmly, guide them to products and understand their needs to ensure a positive shopping experience, setting the standards for the wider team
- Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
- Ensure the shop floor is kept tidy and replenished and that store standards are maintained
- Support your management team by working towards individual and team sales targets
- Provide details of Kurt Geiger loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
- Support with training and development of team members in the absence of the senior management team
- Assist in the preparation and planning of promotional activities
- Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
- Regularly participate in training activities to become a confident brand ambassador
- Support the management team during absences with weekly trade report and conference calls
- Hold daily team briefs and set targets in the absence of the manager
Requirements
- Strong communicator
- Understanding of excellent customer service
- Previous experience in retail
- Interest and awareness of key fashion trends
- Self-motivated and driven by targets
- Confident working in a team
Benefits
- Competitive basic hourly rate
- Generous bonus structure
- Amazing employee discounts
- Fabulous shoes!
About the company
Kurt Geiger
We Are One At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective. Diversity, equity and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self. As Europe's leading luxury shoe and accessory retailer, we recruit and invest in talented individuals in order to drive our business forward. The team at Kurt Geiger is dynamic, passionate and hardworking and our style of management is one of continually rewarding efforts and ideas. If you would like to join a creative, fun and inspiring business, the success of which goes from strength to strength as a leading brand, then Kurt Geiger is the company for you. Please visit our careers section for current vacancies and how to apply! We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism
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