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- Permanent
About the role
Responsibilities
- Provide 1st- and 2nd‑level support for on‑prem and cloud environments
- Troubleshoot customer connections to our AWS cloud
- Troubleshoot components, modules, and system extensions
- Troubleshoot network, system, and cloud-related issues
- Maintain and administer databases, including configuration, monitoring, and optimization
- Support deployment, automation, and CI/CD workflows
- Collaborate closely with our Corporate Cloud Operations Team and Systech Team
Skills, Knowledge & Expertise
- Hands‑on experience with database technologies and database administration
- Understanding of networking, VPNs, routing, and tunneling (e.g., FRP)
- Solid experience in Windows or Linux administration
- Technical troubleshooting skills across system, network, and application layers
- Ability to work collaboratively in customer‑focused support processes
- Knowledge of AWS services (EC2, VPC, IAM, networking, storage)
- Experience with Argo CI/CD, Ansible, or similar automation tools
- Understanding of SSO, Keycloak, Auth0, or similar identity solutions
- Experience with system patching, upgrades, and environment maintenance
- Experience with business applications or ERP systems
- Familiarity with ITIL principles, cloud architectures and DevOps practices
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