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About the role
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<h2><span style="text-decoration: underline;"><strong>Why come work for Main Street Auto?</strong></span> </h2>
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<p>🔵 <strong>Earn Industry-Leading Pay</strong><br>🔵 <strong>Enjoy Exceptional Benefits</strong><br>🔵 <strong>Unlock Endless Career Growth Opportunities</strong></p>
<p><strong>Your next big move starts here—don’t wait, apply today and drive your success forward!</strong></p>
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</div></div><div>At A&J Automotive, we are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.</div>
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<li>No Weekends</li>
<li>Store Hours: 8AM-5:30PM (M-F)</li>
<li>3-5 years previous service advisor experience preferred</li>
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<div>Responsibilities:</div>
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<div>1. Customer Interaction:</div>
<div> - Greet customers and provide a warm, friendly, and professional atmosphere.</div>
<div> - Act as the main point of contact for customers, understanding their concerns and requirements.</div>
<div> - Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.</div>
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<div>2. Service Coordination:</div>
<div> - Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.</div>
<div> - Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.</div>
<div> - Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.</div>
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<div>3. Cost Estimation and Approval:</div>
<div> - Prepare accurate and detailed cost estimates for parts, labor, and additional services required.</div>
<div> - Explain cost estimates to customers, providing clear and understandable explanations.</div>
<div> - Obtain customer approval for repairs, ensuring transparency and consent throughout the process.</div>
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<div>4. Repair Order Management:</div>
<div> - Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.</div>
<div> - Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.</div>
<div> - Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.</div>
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<div>5. Customer Satisfaction:</div>
<div> - Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.</div>
<div> - Handle customer complaints professionally and escalate as necessary to resolve them effectively.</div>
<div> - Strive to exceed customer expectations, providing personalized and exceptional service.</div>
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<div>Requirements:</div>
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<div>- High school diploma or equivalent (additional automotive education or certification is a plus).</div>
<div>- Proven experience as a Service Advisor in the automotive industry or a related field.</div>
<div>- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.</div>
<div>- Strong organizational and time management abilities to handle multiple tasks efficiently.</div>
<div>- Sound technical knowledge of automotive systems and repairs.</div>
<div>- Proficient computer skills and familiarity with automotive software and systems.</div>
<div>- Ability to work in a fast-paced environment while maintaining attention to detail.</div>
<div>- Customer-oriented mindset with a commitment to delivering exceptional service.</div>
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<div>Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.</div>
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<p> </p><div class="content-conclusion"><p>Further questions about the job? Email us at: hr@msauto.com</p></div>
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