AA - Customer Service Advisor

<div class="content-intro"><p><em>*** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts</em></p> <p><em>*** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes.<br></em></p></div><div> <p class="x_MsoNormal">At the AA Driving School &amp; BSM, you’ll put the customer at the focus of everything you do. We’re on the road to providing world-class customer experiences and are looking for the best customer-focussed people to join us on this journey.&nbsp;<em>We’re looking for strong customer service advisors, ideally with a history of dealing with customers via&nbsp;</em><em>different contact methods such as webchat and telephony.</em>&nbsp;You’ll be part of a great team, with flexible working options all within the hours of Monday to Friday, 9am to 5pm… so your weekends are your own!</p> </div> <div> <p class="x_MsoNormal">&nbsp;</p> </div> <div> <p class="x_MsoNormal">You will;</p> </div> <div> <ul type="disc"> <li class="x_MsoNormal"><strong>Inbound &amp; Outbound Contact Handling</strong>: Manage inbound chats from our pupils, inbound calls from instructors or Motability pupils, and make outbound calls to any of these customer types as needed.</li> <li class="x_MsoNormal"><strong>Customer Journey Management</strong>: Assign instructors for Motability pupils, follow up on lesson progress, and support learners through to their driving test.</li> <li class="x_MsoNormal"><strong>Complaint Resolution &amp; Ownership</strong>: Resolve complaints at first contact across all channels, taking full ownership of queries and liaising with instructors or franchisees to ensure resolution.</li> <li class="x_MsoNormal"><strong>Admin &amp; Financial Tasks</strong>: Complete daily admin including emails, Motability reports, account setups, and handle payments and refunds accurately.</li> <li class="x_MsoNormal"><strong>Service Excellence &amp; Product Knowledge</strong>: Deliver high-quality service, promote self-serve options, stay informed on products, and maintain professionalism during busy periods.</li> </ul> </div><div class="content-conclusion"><p><em>*** Similar to the introduction that can precede all job descriptions, an outro can also be formatted for consistency on all posts</em></p> <p><em>*** Semblable à l'introduction qui peut précéder toutes les descriptions de poste, une outro peut également être formatée pour la cohérence sur tous les messages<br></em></p></div>