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- Employment
- Permanent Full Time
About the role
KPIs
- Delivery of CAFF
- Guest NPS
- Improving ENPS
- Responsibility of impact on P&L
- Responsibility for delivery of RPRPRT
General Duties & Accountabilities
- Accountable for cleaning activity and operation within their designated village/ area/ venue
- Accountable for delivery of CAFF across accommodation area of responsibility
- Manage team rotas and any agency required with a focus on RPRPRT and in line with budgets and payroll commitments in conjunction with the resort productivity team.
- H&S Compliance for your team members and awareness of risk management
- Sets clear goals and expectations for direct team with a focus on performance management. Coaches, supports and develops team members to continually improve.
- Reviews Mobaro and auditing reports, acknowledges feedback and holds conversations with team to improve standards.
- Review of NPS/TI and guest feedback to understand village issues and work with the Accommodation Manager on plans to resolve issues with a pragmatic ‘can do’ approach.
- Ensure successful delivery of first 90 day programme for new team
- Promotes the delivery of brand standards consistently
- Accountable for people management of the team, including all people tasks from onboarding and recruitment through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process including colleague investigations.
Key Knowledge/Experience & Qualification Requirements
- Operational knowledge in leading a cleaning or soft services team.
- Experience in leading teams in fast paced environments.
- Able to manage multiple priorities and adapt quickly to changing requirements.
- Experience in leading a mixture of permanent and temporary teams to deliver excellent standards.
- Flexible and ‘hands on’ approach
- Skilled in time management and well organised
- Pays attention to detail with good decision making
- Clear and effective communication skills verbally and written
- Cross-department collaboration
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