Account Coordinator C&I

• Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development. 
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression. 
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services. 
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact. 

About the role

• Build and maintain relationships with a set customer base. 
• Respond efficiently to customer requests via phone or email in line with departmental KPIs. 
• Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements. 
• Process customer purchase orders accurately and manage spend according to specific requirements. 
• Review Site Waste Appraisals, taking action on identified opportunities and optimisations. 
• Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence. 
• Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance. 
• Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers. 
• Record, update, and maintain customer data and interactions using Salesforce. 

• This is a fixed-term role for 12 months to provide maternity leave cover.
• Working hours: 7.5 hours per day (shifts between 07:25–17:25) on a rota basis, with a one-hour lunch break. Rotas are provided in advance to give you plenty of notice.
• Hybrid working: May be available following successful completion of the probation period, with a minimum of 3 days in the office and the potential to work up to 2 days from home.
• Saturday shifts: Following a 3-month probation period, you will be required to work occasional Saturday shifts (8:00–12:00) on a rota basis. These are paid as overtime.

What we need from you

• Enthusiastic and customer-focused, with a drive to deliver exemplary service. 
• Organised and proactive in managing workloads. 
• Creative problem-solver with the confidence to suggest effective solutions. 
• A team player who supports colleagues, whether in the same room or a different department. 
• Results-oriented, aiming for satisfied customers and achievement of KPIs. 
• Motivated for success, whether that’s personal career growth or team achievements. 
• Competent with using Microsoft Office.

What we offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses 
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts 
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme 
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders 
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme 
• Community engagement: Volunteer days and collaboration with local charities 
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options 
• Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change