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- Seniority
- Lead
About the role
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Building a Brand starts with a Story</strong></span></p>
<p>FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.</p>
<p>Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.</p>
<p>Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. </p>
<p><span style="font-family: helvetica, arial, sans-serif;">Learn more at <a href="https://firstagency.com/">www.firstagency.com</a></span></p>
<h3><span style="font-family: helvetica, arial, sans-serif;"><strong>What You Would Get To Do:</strong></span></h3>
<p>The Account Director plays a key role in managing client relationships and supporting the strategic development of assigned account(s). This role is responsible for ensuring the successful delivery of programs, driving client satisfaction, and contributing to revenue growth opportunities. </p>
<p>Acting as a trusted partner to clients and an internal leader, the Account Director oversees account performance, supports financial management, and contributes to long-term account planning. The Account Director demonstrates strong client management experience, commercial acumen, and the ability to guide teams toward consistent, high-quality service delivery.</p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Your Contributions </strong></span></p>
<p><strong>Account Leadership & Client Growth </strong></p>
<ul>
<li>Act as the primary point of contact and strategic advisor for assigned clients </li>
<li>Build and maintain strong client relationships, ensuring long-term partnerships and continued growth opportunities.</li>
<li>Maintain account plans and develop a pipeline of growth opportunities across the client’s business</li>
<li>Conduct monthly updates and lead quarterly account reviews</li>
<li>Monitor monthly performance against annual targets, proactively identifying gaps and implementing actions to close them.</li>
<li>Monitor client satisfaction trends and proactively address issues, risks, and opportunities for improvement and growth</li>
</ul>
<p><strong>Contract & Financial Oversight </strong></p>
<ul>
<li>Manage contract negotiations and renewals, collaborating with shared services</li>
<li>Monitor client contracts, service level agreements (SLAs), and key performance indicators (KPIs) to ensure service excellence.</li>
<li>Collaborate with the Commercials Team to manage account budgets, forecasts, and financial performance, ensuring accuracy and account profitability</li>
<li>Follow client invoice and finance processes</li>
<li>Analyze historical information and trends to provide insights for current fiscal status</li>
<li>Identify future opportunities and track in CRM system</li>
<li>Manage and execute client requests for Compliance and Account related matters</li>
<li>Maintain accurate reporting in internal systems such as CRM (Salesforce), ensuring visibility into pipeline, performance metrics, and financials</li>
</ul>
<p><strong>Business Development & Growth </strong></p>
<ul>
<li>Act as the primary point of contact and strategic advisor for assigned client</li>
<li>Build and maintain strong client relationships, ensuring long-term partnerships and continued growth </li>
<li>Identify new opportunities and develop proposals for account growth </li>
<li>Qualify all new business opportunities and pull in the needed expertise and capability from across FIRST as well as externally to deliver on commitments to clients</li>
<li>Proactively look for ways to streamline processes, identify best practices and new solutions</li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>What We Are Looking For </strong></span></p>
<ul>
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experience","di-ts":{"ts_bd":false,"ts_fs":11,"ts_ff":"Arial","ts_it":false,"ts_sc":false,"ts_st":false,"ts_tw":400,"ts_un":false,"ts_va":"nor","ts_bgc2":{"clr_type":0,"hclr_color":"#e6e6e6"},"ts_fgc2":{"clr_type":0,"hclr_color":"#3d3d3d"},"ts_bd_i":false,"ts_fs_i":false,"ts_ff_i":false,"ts_it_i":false,"ts_sc_i":false,"ts_st_i":false,"ts_un_i":false,"ts_va_i":false,"ts_bgc2_i":false,"ts_fgc2_i":false},"di-cv":{"dicv_v":0,"dicv_ft":0}}]}},"ddefe-t":"Experience","type":"dropdown"}">Position requires 8-10 years of experience</span></li>
<li>8+ years’ client management experience, delivering exceptional service to large client accounts</li>
<ul>
<li>Strong and consistent track record of meeting and exceeding account/departmental targets and objectives</li>
<li>Experience with corporate/financial clients is highly preferred</li>
</ul>
<li>3+ years’ event management experience highly preferred</li>
<li>20-40% Requirement to travel domestically and may require international travel when necessary</li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:</strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">401 (k) </span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Five Flexible Spending Accounts Options</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Generous Paid Time Off Allowance</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Employee Assistance Program (EAP)</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Life, Disability & Pet Coverages</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Wellness Stipend</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Aura Identity Theft Protection</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Discretionary Bonus Structure</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.</span></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif;"><strong>United States Residents:</strong> The base pay for this position ranges from $$105,444 - $121,261. This role is also eligible for an annual discretionary bonus.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif;"><span class="TextRun SCXW247896167 BCX8" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW247896167 BCX8">Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would </span><span class="NormalTextRun SCXW247896167 BCX8">be applicable</span><span class="NormalTextRun SCXW247896167 BCX8"> to the position. Within the range, individual pay is </span><span class="NormalTextRun SCXW247896167 BCX8">determined</span><span class="NormalTextRun SCXW247896167 BCX8"> by work location and </span><span class="NormalTextRun SCXW247896167 BCX8">additional</span><span class="NormalTextRun SCXW247896167 BCX8"> factors, including job-related skills, experience, and relevant education or training.</span></span><span class="EOP Selected SCXW247896167 BCX8" data-ccp-props="{}"> </span></span></p>
<p><span style="color: rgb(236, 240, 241); font-family: helvetica, arial, sans-serif;">#LI-HYBRID</span></p>
<p><span style="color: rgb(236, 240, 241); font-family: helvetica, arial, sans-serif;">#LI-SD1</span></p><div class="content-conclusion"><p><span style="font-weight: 400;">FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles. </span></p></div>
Perks & benefits
- 401k
- Paid Time Off
- Mental Wellness Budget
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