Senior Account Executive

<h4 class="text-text-100 mt-2 -mb-1 text-base font-bold">About Customer.io</h4> <p class="font-claude-response-body break-words whitespace-normal">Over 9,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p> <h4 class="text-text-100 mt-2 -mb-1 text-base font-bold">About the role</h4> <p class="font-claude-response-body break-words whitespace-normal">Hi, my name is Kendall, Director of Sales here at Customer.io, and I'm looking for a Senior Account Executive to join my team. This is a full-cycle sales role where you'll own your number end to end. You'll have SDR and BDR support and qualified inbound demand from marketing, but I'm really looking for someone who sees outbound as their edge - not a last resort. Pipeline ownership is a big part of how we measure success on this team.</p> <h4 class="text-text-100 mt-2 -mb-1 text-base font-bold">Some things you'll do...</h4> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Drive new business through a mix of self-sourced outbound and inbound leads; run discovery calls (qualifying through MEDDPICC) and own the full sales cycle to close</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Work closely with SDR and BDR support, reviewing account targeting, sales strategy, and prospecting progress to assist in scheduling new meetings with key brands within our ICP</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Schedule and perform online demos with qualified prospects</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Uncover key business needs and problems, match Customer.io's solutions and features</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Own your outbound motion - consistently self-source pipeline and take pride in building opportunities from the ground up</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Explain and demonstrate the features and merits of our products and services through value-based selling</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Leverage AI tools to work smarter - whether that's prospecting, research, call prep, or follow-up, we want people who are actively incorporating AI into how they sell</li> </ul> <h4 class="text-text-100 mt-2 -mb-1 text-base font-bold">About you</h4> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Top performer for 5+ years in a Senior Account Executive role (or similar), within the B2B SaaS environment</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Special consideration may be given to candidates with experience selling Marketing Technology products</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Proven track record of quota and goal achievement</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Familiarity with MEDDPICC or a similar sales framework</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Actively uses AI tools as part of your sales workflow - not just aware of them, but genuinely incorporating them into how you prospect, prep, and execute</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to identify customer business needs in order to recommend relevant solutions</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to prioritize responsibilities in a fast-paced and dynamic environment</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">You're a creative problem solver who can understand the customer problem and find the best solution regardless of what the customer is asking for</li> </ul> <h4 class="text-text-100 mt-2 -mb-1 text-base font-bold">Compensation &amp; Benefits</h4> <p class="font-claude-response-body break-words whitespace-normal">We believe in transparency. Starting salary for this role is $115,000 base + $115,000 Variable = $230,000 OTE USD (or equivalent in local currency), depending on experience and subject to market rate adjustment.</p> <p class="font-claude-response-body break-words whitespace-normal">We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including <strong>100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family</strong>. We also offer <strong>16 weeks paid parental leave, unlimited PTO</strong>, stipends for remote work and wellness, a professional development budget, and more.</p> <p class="font-claude-response-body break-words whitespace-normal"><a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0">See full benefits here →</a></p> <h4 class="text-text-100 mt-2 -mb-1 text-base font-bold">Our Process</h4> <p class="font-claude-response-body break-words whitespace-normal">No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.</p> <ol class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">30-minute video call with a Recruiter</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">45-minute video call with Hiring Manager</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">60-minute Mock Call w/ the Hiring Team</li> </ol> <p class="font-claude-response-body break-words whitespace-normal">All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.</p> <p class="font-claude-response-body break-words whitespace-normal">Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.</p> <p class="font-claude-response-body break-words whitespace-normal">Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="mailto:jobs@customer.io">jobs@customer.io</a>.</p> <h4 class="text-text-100 mt-2 -mb-1 text-base font-bold">Join us!</h4> <p class="font-claude-response-body break-words whitespace-normal">Check out our <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://customer.io/careers/">careers page</a> for more information about why you should <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://customer.io/about/">come work with us!</a> We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read - apply now.</p>