Account Management Specialist
FlyAkeed
About the role
About FlyAkeed:
FlyAkeed is a leading online platform dedicated to simplifying the travel booking process for flights and hotels. Established in 2017 and headquartered in Riyadh, Saudi Arabia, we are committed to delivering an exceptional travel experience for our clients.
Highlights:
Current funding stage: Series A
Supported by: PIF subsidiary Sanabil Investments, Elm, Artal Capital, Alrajhi Partners.
We are looking for a highly motivated Account Management Specialist to join our growing team. In this role, you will be responsible for managing client accounts, ensuring their needs are met, and fostering long-lasting relationships to drive customer satisfaction and loyalty.
Responsibilities
- Serve as the primary point of contact for assigned clients and build strong, long-term relationships.
- Manage and oversee client accounts to ensure goals and KPIs are achieved.
- Lead contract renewal discussions and negotiate pricing, terms, and service agreements.
- Identify upselling and cross-selling opportunities to increase account revenue.
- Prepare and present commercial proposals and business reviews to clients.
- Monitor account performance metrics and provide insights and strategic recommendations.
- Collaborate with internal teams (sales, marketing, operations, and customer support) to ensure seamless service delivery.
- Address client concerns proactively and ensure timely resolution of issues.
- Conduct regular check-ins and quarterly business reviews to align on objectives and future growth plans.
- Maintain accurate CRM records and document all client interactions.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 2 years of experience in account management, sales, or a similar client-facing role.
- Strong negotiation and closing skills with a proven track record in contract renewals.
- Excellent communication and relationship-building abilities.
- Demonstrated ability to manage multiple accounts and drive revenue growth.
- Strong analytical skills with the ability to interpret performance data.
- Proficiency in CRM systems and account management tools.
- Ability to work independently and in a fast-paced environment.
- Highly organized with strong attention to detail.
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