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Account Manager
Audicus
WorldwideRemote2mo ago
- Employment
- Full-time
About the role
- Lead onboarding: Own the end-to-end onboarding process for new partners, ensuring timelines, systems, and expectations are set up correctly from day one.
- Deliver training & education: Provide structured test and product training and ongoing education to ensure partners are confident and effective.
- Handle support & escalations: Serve as the main point of contact for day-to-day issues, troubleshooting problems and resolving escalations quickly.
- Own partner performance: Manage a portfolio of partners with clear accountability for KPIs including revenue, retention, and engagement.
- Execute growth initiatives: Proactively run outreach and revenue programs to expand accounts and increase engagement.
- Run strategic reviews: Lead quarterly business reviews focused on performance analysis, growth opportunities, and actionable plans.
- Drive internal alignment: Translate partner feedback into clear insights and work with operations, marketing, and product teams to improve processes, reduce churn, and strengthen long-term retention.
- 2-4 years of Account Management, Sales, or Customer-Facing Experience
- Energetic, go getter, easy going, hard working, and sincere
- Fast learner - you retain information quickly and are eager to tackle new challenges
- Collaborative - you are a team player who loves helping others around you
- Highly organized and responsible - you take ownership of tasks and are a master multitasker
- Growth mindset - naturally curious with a strong desire to learn
Perks & benefits
- 401k
- Unlimited Vacation
- Paid Time Off
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