Account Manager

Responsibilities and Duties:

• Primary point of contact for the client after loan submission
• Ensure the loan application and required documentation is complete and accurate and properly set up in the system.
• Obtain documentation needed for initial and final loan approval.
• Timely follow up on outstanding conditions to ensure proper clear to close timing; including the aggregation of conditions needed by the underwriter to ensure limited touches.
• Manage and/or input the Estimated Closing Date to ensure that the loan is properly prioritized throughout the process.
• Validate the initial, conditional, and final submission package for the underwriter.
• Maintain all communication with client within required SLA.
• Perform weekly pipeline calls with sales and the client.
• Work to obtain condition sign off authority (no income, asset or property related).
• Meet and maintain SLA on initial file review and condition review or negotiate prioritization based upon other loans in the pipeline.
• Convert and organize loan documentation within systems
• Send all status documents and declinations (if applicable) to the client.
• Work closely with Account Executive, Underwriter, and Acquisition Purchase Auditor throughout the process
• Manage multiple loan files and cases to ensuring each loan closes in the required closing date.
• Maintain working knowledge of loan programs and applicable guidelines.
• Provide exceptional customer service to customers, operations staff and all third parties throughout the entire loan process
• Perform such other tasks as may be assigned by your manager and/or senior management.

Education and Experience:

• High school diploma or equivalent
• 3+ years of mortgage processing experience Proficient in MS Office including Word and Excel
• Knowledge of current regulatory compliance requirements
• Organized, analytical, detail oriented, and self-motivated
• Effective communication with others, both verbally and in writing
• Maintain the highest level of confidentiality and quality
• Complete responsibilities effectively and efficiently with minimal direction
• Manage daily tasks to ensure business needs are consistently met, escalating as necessary to ensure completion.
• Present self in a professional manner and interact with all levels of organization and outside contacts appropriately.
• Comply with Verus policies and procedures.
• Adopt the Verus culture that contributes to an environment of teamwork and promotes a positive company image to external customers.

• Mortgage & Underwriting Expertise: Knowledge of loan processes, underwriting guidelines, and compliance requirements (non-Agency / non-QM and Jumbo preferred)
• Client Relationship Management: Act as single point of contact, deliver “white glove” service, and maintain strong partner relationships
• Attention to Detail & Quality Control: Ensure accurate, complete, and compliant loan documentation with minimal errors
• Organization & Pipeline Management: Manage multiple loan files, prioritize effectively, and consistently meet SLAs
• Problem-Solving & Collaboration: Proactively resolve issues and coordinate with internal teams to keep loans moving to purchase

• Integrity: Ensure all loan documentation is accurate, complete, and compliant while maintaining honest and transparent communication with clients and partners.
• Collaboration: Partner closely with Account Executives, Underwriters, Auditors, and clients to resolve issues and move loans smoothly through the pipeline.
• Excellence: Deliver “white glove” service by consistently meeting SLAs, maintaining strong attention to detail, and producing high-quality results.
• Critical Curiosity: Proactively identify potential issues, stay current on loan guidelines, and recommend improvements to processes and client experience.

Benefits

• Competitive compensation package, including base salary and performance-based bonus opportunities
• 401(k) plan with 100% company match up to 4%
• Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
• Generous paid time off: 20 days PTO, company holidays, and sick time
• Paid parental leave
• Company-paid life insurance and disability coverage
• Employee Assistance Program (EAP): mental health, financial, and wellness support
• Professional development: tuition reimbursement and growth opportunities
• Commuter and transit benefits