Account Manager

<p><span style="font-family: 'times new roman', times, serif;">At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.</span></p> <p><span style="font-family: 'times new roman', times, serif;">For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.</span></p> <p><span style="font-family: 'times new roman', times, serif;">As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!</span></p> <p style="padding: 0px; margin: 0px; font-family: Satoshi, 'Satoshi Fallback'; border: 0px; font-size: 14px; vertical-align: baseline; overflow-wrap: break-word; color: rgb(71, 77, 106); font-style: normal; font-weight: 500; letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255);"><span style="text-decoration: underline; font-family: 'times new roman', times, serif;"><span style="color: rgb(0, 0, 0); text-decoration: underline;"><strong><em>Due to business and compliance requirements, this position is open only to candidates residing in&nbsp;</em><span class="tvm-operation__underline">MEXICO</span><em>. Applications from candidates located outside this region will not be reviewed.</em></strong></span></span></p> <div class="mt4"> <p><span style="font-family: 'times new roman', times, serif;"><strong>Job Overview </strong></span></p> <p><span style="font-family: 'times new roman', times, serif;">This is an outstanding opportunity to join our growing company by supporting our most valued asset – our customers. In this role, you will own a portfolio of accounts and be directly accountable for net revenue retention and expansion. You will gain an in-depth understanding of our customers' operations, goals, and challenges so that you can help them gain the most value from their investments with Mitratech.</span></p> <p><span style="font-family: 'times new roman', times, serif;"><strong>Essential Duties &amp; Responsibilities</strong>:</span></p> <ul> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Own and grow a portfolio of accounts — your primary measure of success is net revenue retention and expansion above 100%.</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Build account plans with top customers that focus on mutual-success and customer value, with clear revenue targets and growth milestones for each account.</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Hunt relentlessly for expansion opportunities: negotiate multi-year renewals, drive annual price increases, and identify upsell and cross-sell motions</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Develop and execute a rigorous pipeline of annual sales and revenue retention targets, with consistent forecasting accuracy.</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Conduct quarterly value-based reviews and discussions with top customers (business reviews, cadence calls), always walking in with an agenda tied to growth, not just relationship maintenance.</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Assist leadership in building and maintaining a retention and new revenue forecast.</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point.</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech's solutions.</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Keep up to date knowledge of the industry, as well as the competitive posture of the company.</span></li> </ul> <p><span style="font-family: 'times new roman', times, serif;"><strong>Requirements &amp; Skills:</strong></span></p> <ul> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Bachelor's Degree; or equivalent experience</span></li> </ul> <ul> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">A minimum of 2-4 years of sales and/or account management experience, with a demonstrated track record of growing accounts and exceeding retention targets.</span></li> </ul> <ul> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person.</span></li> </ul> <ul> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Proven ability to identify, develop, and close upsell and cross-sell opportunities within an existing customer base.</span></li> </ul> <ul> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills.</span></li> </ul> <ul> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Capable of working independently with minimal supervision and in a team environment.</span></li> </ul> <ul> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings.</span></li> </ul> <ul> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges.</span></li> </ul> <ul> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Proficiency in all MS Office &amp; Google Office applications.</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Travel up to 10%</span></li> </ul> <p><span style="font-family: 'times new roman', times, serif;"><strong>Benefits</strong></span></p> <ul> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Major medical insurance (Seguro de Gastos Médicos Mayores)</span> <ul> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Health, dental and vision</span></li> </ul> </li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">30 days of Christmas Bonus</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">20 days PTO + 11 paid holidays + 4 annual global wellness days</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Assembly recognition program</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">2 days of paid volunteer time off</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Savings fund (fondo de ahorro) capped at 13% and matched by the company</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Quarterly stipend of $1,950 MXN for electricity and internet expenses</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">All benefits by law are granted</span></li> </ul> <p><span style="font-family: 'times new roman', times, serif;"><strong>Perks we offer:</strong></span></p> <ul> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Remote Work</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Career Advancement &amp; Professional Development Opportunities</span></li> <li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">LinkedIn Learning Platform</span></li> </ul> <p>&nbsp;</p> </div> <p><span style="font-family: 'times new roman', times, serif;"><strong style="padding: 0px; margin: 0px; border: 0px; font-size: 14px; vertical-align: baseline; overflow-wrap: break-word; color: var(--n800); font-style: normal; letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255);"><em style="padding: 0px; margin: 0px; border: 0px; font-size: 14px; vertical-align: baseline; overflow-wrap: break-word;">We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.</em></strong></span></p>