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About the role
Job Overview
We are seeking a motivated and experienced Account Manager to support a UK-based employer in managing client relationships and driving business growth.
Key Responsibilities
- Manage a portfolio of UK-based client accounts, ensuring high satisfaction and retention
- Handle client queries, escalations, and ongoing communication efficiently
- Communicate effectively with internal teams and external stakeholders across time zones
- Maintain accurate records of client interactions, contracts, and account data
- Use CRM platforms, project management software, and communication tools
- Support the wider team with reporting, presentations, and strategic account planning
- Identify opportunities to upsell, cross-sell, or improve the client experience
Qualifications and Experience
- 2+ years of experience in account management, client services, or a related field
- Excellent written and verbal communication skills in English
- Strong organisational skills with the ability to manage multiple accounts simultaneously
- Proficient in CRM systems and Microsoft Office or Google Workspace
- Able to work independently and manage your own time effectively
- Experience working with UK-based clients or employers is advantageous
- Must have a reliable laptop, stable internet connection, and a quiet working environment
Salary: R35,000/month | 100% Remote
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