Remote Account Manager

<div class="content-intro"><p>Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.</p> <p>We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.&nbsp;</p> <hr> <p>&nbsp;</p></div><p>This role sits within our <strong>Estate Agency (EA) business</strong>, where our partners are at the heart of what we do, and we’re committed to helping them succeed in an increasingly competitive market.&nbsp;</p> <p><strong>Package - £32,000-£35,000, £7,500 OTE (uncapped &amp; guaranteed for first 4 months)</strong></p> <p><strong>What you'll do:</strong></p> <ul> <li>Proactively contact a high-volume, existing base of c.170 accounts across the West Midlands and Wales patch.</li> <li>Understand estate agent partner needs, identify growth opportunities, and present and close with relevant and bespoke solutions via phone and video (MS Teams).</li> <li>Interpret and explain partners’ performance data through storytelling to add value and demonstrate ROI.</li> <li>Achieve weekly KPIs and performance metrics relevant to business requirements, including telephone and virtual meetings, quarterly contact rate, revenue, and retention.</li> <li>Deliver new Rightmove initiatives and business campaigns to partners.</li> <li>Identify and conduct relevant product and service training with partners to support the relationship.</li> <li>Be the main point of contact to answer partner queries, resolve problems, and provide solutions.</li> <li>Record information in relevant databases and ensure CRMs are kept up to date.</li> <li>Liaise with internal teams to build strong internal relationships and deliver the best outcomes for partners.</li> <li>Regularly share learnings with colleagues and key internal stakeholders to enhance service and product offerings.</li> <li>Prepare and plan your partner base, including weekly priorities, retention strategies, and growth opportunities.</li> </ul> <p><strong>You are someone who:</strong></p> <ul> <li>Consistently overachieves set B2B sales targets and business KPIs.</li> <li>Thrives in and contributes to a hardworking and dynamic team.</li> <li>Able to manage partner expectations and deliver excellent service.</li> <li>Demonstrates tenacity, resilience, and flexibility.</li> <li>Thrives on taking ownership and accountability for their account base and behaviours.</li> <li>Actively exhibits a growth mindset and a willingness to learn, develop, and respond to feedback.</li> <li>Has excellent verbal and written communication skills.</li> <li>Demonstrates strong planning and organisational skills.</li> <li>Has a “can-do” approach and a growth mindset.</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">Salary range</div><div class="pay-range"><span>£32,000</span><span class="divider">&mdash;</span><span>£35,000 GBP</span></div></div></div><div class="content-conclusion"><hr> <h3><span style="color: rgb(0, 4, 67);"><strong>About Rightmove</strong></span></h3> <p>Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.</p> <p>We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.</p> <p>Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here!&nbsp; We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:</p> <ul> <li><strong>We&nbsp;create&nbsp;value…</strong>by delivering results and building trust with partners and consumers.</li> <li><strong>We&nbsp;think&nbsp;bigger…</strong>by acting with curiosity and setting bold aspirations.</li> <li><strong>We&nbsp;care&nbsp;deeply…</strong>by being real, having fun, and valuing diversity.</li> <li><strong>We&nbsp;move&nbsp;together…</strong>by being one team - internally collaborative, externally competitive.</li> <li><strong>We&nbsp;make&nbsp;a difference…</strong>by focusing on delivering measurable impact.</li> </ul> <p>We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with <strong>88% of Rightmovers saying we’re a great place to work</strong>, we’re clearly doing something right!<strong>&nbsp;</strong></p> <p><strong><span style="color: rgb(0, 222, 180);">If all of this has caught your eye, you may well be a Rightmover in the making......</span><br></strong></p> <h4><span style="color: rgb(0, 4, 67);"><strong>People are the foundation of Rightmove - We’ll help you build a career on it.</strong></span></h4> <h4><span style="color: rgb(0, 4, 67);"><strong>What we offer&nbsp;</strong></span></h4> <ul> <li>Cash plan for dental, optical and physio treatments.</li> <li>Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.</li> <li>27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.</li> <li>Contributory stakeholder pension.</li> <li>Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.</li> <li>Competitive compensation package.</li> <li>Paid leave for maternity, paternity, adoption &amp; fertility.</li> <li>Travel Loans, Bike to Work scheme, Rental Deposit Loan.</li> <li>Charitable contributions through Payroll Giving and donation matching.</li> <li>Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.</li> <li>We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.</li> </ul> <p></p> <hr> <h4><em>As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.&nbsp;<br></em><br><em>At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.</em></h4> <hr> <h4>By applying, you confirm that you are aged at least 18 or over and&nbsp;that you’ve read and understood our <a class="decorated-link" href="https://www.rightmove.co.uk/c/privacy-policy/" target="_blank" data-start="192" data-end="259"><strong data-start="193" data-end="211">Privacy Policy</strong></a>, which explains how we handle and protect your personal information during the recruitment process.</h4></div>