Account Manager

<div class="content-intro"><div class="content-intro"> <h3>Mission</h3> <p>We believe in the power of the Force and world domination. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Star Wars comes in – from recruiting to on-boarding, we train and support the best people to govern the world.&nbsp;</p> </div></div><h2 data-pm-slice="1 3 []">About the role</h2> <p class="wnfdnte">We are looking for a proactive, relationship-driven <strong>Account Manager</strong> to own a portfolio of customers and help them achieve measurable business outcomes. You will be the primary point of contact for your accounts, responsible for retention, expansion, and overall customer satisfaction.</p> <hr class="wnfdntm _1ibi0s34k _1ibi0s33w _1ibi0s38k _1ibi0s37w _1ibi0s34 _1ibi0s3c4 _1ibi0s310"> <h2>What you’ll do</h2> <ul> <li> <p class="wnfdnte">Serve as the main point of contact for a portfolio of mid-market and enterprise customers</p> </li> <li> <p class="wnfdnte">Deeply understand each customer’s goals and use cases and translate them into an actionable success plan</p> </li> <li> <p class="wnfdnte">Drive product adoption through regular check-ins, QBRs/value reviews, and strategic recommendations</p> </li> <li> <p class="wnfdnte">Monitor account health, identify risk early, and execute mitigation plans to protect and grow revenue</p> </li> <li> <p class="wnfdnte">Partner with Sales on renewals and expansions, including opportunity identification and forecasting</p> </li> <li> <p class="wnfdnte">Coordinate internally with Support, Product, and Implementation to resolve issues and deliver a great customer experience</p> </li> <li> <p class="wnfdnte">Provide structured customer feedback to internal teams to influence roadmap and process improvements</p> </li> </ul> <hr class="wnfdntm _1ibi0s34k _1ibi0s33w _1ibi0s38k _1ibi0s37w _1ibi0s34 _1ibi0s3c4 _1ibi0s310"> <h2>Who you are</h2> <ul> <li> <p class="wnfdnte">3–5+ years of experience in <strong>Account Management, Customer Success, or Client Services</strong> in a B2B environment</p> </li> <li> <p class="wnfdnte">Proven track record managing a book of business with ownership of <strong>renewals and/or expansion targets</strong></p> </li> <li> <p class="wnfdnte">Strong communicator who can translate complex concepts into clear, customer-friendly language</p> </li> <li> <p class="wnfdnte">Comfortable analyzing customer data to tell a story and make recommendations</p> </li> <li> <p class="wnfdnte">Highly organized, able to manage multiple accounts, stakeholders, and priorities at once</p> </li> <li> <p class="wnfdnte">Collaborative teammate who enjoys partnering across Sales, Product, and Support</p> </li> <li> <p class="wnfdnte">Experience in SaaS or HR tech is a plus, but not required</p> </li> </ul> <hr class="wnfdntm _1ibi0s34k _1ibi0s33w _1ibi0s38k _1ibi0s37w _1ibi0s34 _1ibi0s3c4 _1ibi0s310"> <h2>How we work</h2> <ul> <li> <ul> <li> <p class="wnfdnte"><strong>Customer-first:</strong> We start from customer outcomes and work backwards</p> </li> <li> <p class="wnfdnte"><strong>Data-informed:</strong> We use data to guide decisions while staying close to customer context</p> </li> </ul> </li> </ul><div class="content-conclusion"><h4><strong>You’ll Get:</strong></h4> <ul> <li>Competitive Salary and Stock Options&nbsp;</li> <li>401k company match that vests immediately upon participation&nbsp;</li> <li>Great Medical, Dental, and Vision Insurance</li> <li>Unlimited PTO policy&nbsp;</li> <li>Annual training and development stipend&nbsp;</li> <li>1x Monthly Mental Escape Days&nbsp;</li> <li>Catered lunch everyday</li> <li>Collaborative, dynamic work environment within a fast-paced, mission-driven company</li> </ul> <p><strong>Our Commitment to Diversity and Inclusion</strong></p> <p>We’re committed to growing and empowering a more inclusive community within our company. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.</p> <p><strong>Candidate Acknowledgement Statement</strong></p> <p>By applying you acknowledge we have your data and are allowed to use as per our legal team deems fit.&nbsp;</p></div>