Senior Account Manager

Key Responsibilities 🗝️

• Lead renewal negotiations and unlock upsell / cross-sell opportunities.
• Develop and execute success plans that deliver measurable ROI. 📈
• Act as a strategic partner and trusted advisor to high-value clients.
• Monitor account health through dashboards/CRM — proactively escalate risks.
• Collaborate cross-functionally to champion client needs and feedback.
• Contribute to continuous improvement of account management strategy and process.

Skills, Knowledge and Expertise 🚀

• CRM proficiency and strong pipeline management skills.
• Revenue forecasting & reporting expertise.
• Solid understanding of SaaS commercial models (ARR, NRR, churn). 💡

• Knowledge of HRTech or background checking.
• Data analysis skills in Excel/Google Sheets (dashboards, pivot tables).
• Familiarity with project management tools (Asana, Notion, Monday).

What we offer 🍉

• OTE
• 24 days holiday + Bank Holidays + your birthday off 🎉
• £1200 annual benefits allowance (ThanksBen, from month 2)
• Early finish Fridays (16:00)
• Yearly company retreat abroad ✈️ (This year Italy)
• 30 days to Work from anywhere 🌍
• Enhanced Maternity, Paternity, and Adoption Leave 
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to MoreHappi coaching
• Company socials, quarterly team socials Free Monday lunches
• Nursery workplace benefit scheme (Yellownest) 
• Option to lease an electric car through Electric Car Scheme 
• Celebrated Zinc anniversaries 🥳