Senior Account Manager (Crisis & Issues), Corporate Communications - Global Communications Agency

<p><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">If you’re looking to continue your communications career in an award-winning global agency, then this might just be the role for you!&nbsp;</span></strong></p> <p><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Why FleishmanHillard?&nbsp;</span></strong></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We have been named PRWeek’s Global Agency of the Year and Best Places to Work; a “Standout Agency” on Advertising Age’s A-List; NAFE’s “Top 50 Companies for Executive Women” for six years running; and among our firm’s award-winning work we’ve taken home 5 Lions at the Cannes International Festival of Creativity in previous years.&nbsp;</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We are committed to creating an inclusive and equitable working environment for everyone. As the only PR Agency awarded EY’s National Equality Standard (twice!), all applicants will receive consideration for employment without regard to race, religion, ethnicity, gender identity, sexual orientation, national origin, disability or age. Do let us know if you need any adjustments made during the interview process.&nbsp;</span></p> <p><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">The Team:</span></strong></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Our Crisis and Issues team is a true centre of excellence, relied upon by the firm’s clients and a multitude of legal partners to advise organisations through complex issues and reputational threats. The team’s work spans crisis and issues preparedness, client training, executive advisory, live incident response, longer term issues management and reputation recovery. As a sector agnostic team, individuals work across a broad range of issues including Public Inquiries, litigation, workplace culture and restructuring challenges, mis and disinformation, cyber incidents, DE&amp;I matters and product failures and recalls.&nbsp; Our London team, based within our Corporate Affairs practice, has crisis consultants embedded within some of our largest accounts and are a key component of our global network of crisis practitioners, partnering with them on a regular basis, particularly when supporting multimarket clients.&nbsp;</span></p> <p><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">The Role:</span></strong></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">As a Senior Account Manager in the Crisis and Issues team, you will play a leading role on retained crisis accounts and support on shorter term projects. You’ll handle complex, fast-paced work that with be equal parts challenging and rewarding, offering maximum opportunities for both learning and exposure to different types of issues and businesses.</span></p> <p><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Key Responsibilities include:</span></strong></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Being a trusted point of contact for clients and crisis contacts, driving forward day-to-day account activity and coordinating account teams</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Responding to live enquiries on retained accounts, including from media, supported throughout by Senior Account Director or above</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Creating and participating in fictional simulations and table top exercises as part of a broader team</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Leading crisis communications preparatory materials including playbooks and response plans</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Drafting crisis and issues materials suitable for various stakeholder groups</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Client coordination and management during live crisis activations</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monitoring, reporting and providing analysis on live incidents</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Supporting and contributing to the identification of new business opportunities, actively participating in presentations/pitch meetings where possible</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Contributing to the management of client budgets; tracking, billing and communications</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Developing and coaching junior members of the crisis team and accounts teams</span></li> </ul> <p><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">About You:</span></strong></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience handling and managing a variety of crises, issues and/or incidents</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience within an agency environment&nbsp;</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Exceptional writer for materials used within a crisis, issues or incident context</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to provide confident client counsel and builds trusted client relationships</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience contributing to and/or leading on client issues management strategies</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strategic thinker with advanced understanding of business issues and the wider context in which organisations operate</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-contrast="auto">Have the right to work in the UK and be able to work in our Bankside office at least 3 days p/week.&nbsp;</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-contrast="auto">If this sounds like you, we'd love to hear from you!&nbsp;</span></p> <p><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">What We Offer You:</span></strong></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">A warm and friendly team with a fantastic portfolio of global and UK clients</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">A truly global network, the opportunity to be part of multi-market campaigns, regularly working with colleagues across the globe.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Global mobility, a programme of short-term or permanent exchange opportunities, particularly in EMEA or the US.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">A strengths-based L&amp;D framework with an in-house coach and development opportunities for career defining work.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Flexibility. We’ve fully embraced hybrid and flexible working. We have a great office and human contact remains an important element of our culture</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work-life balance, we all work hard but having a life outside work matters to all of us, and we support each other to achieve it.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Culture Club – from office manicures, nutritionists, inhouse massage and acupressure sessions, to Yoga on the roof terrace, quizzes, boot camps, exhibits and summer and Christmas get-togethers.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Opportunities to join our Employee Resource Groups (global and local), the Shadow Board or DE&amp;I Steering committee.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">A Career Guardian Scheme for underrepresented talent and mentorship opportunities</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Pro-bono comms, volunteer opportunities and personal charity matching</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">30 days of holiday plus a day off on your birthday (or that of your child), plus all days between Christmas and New Year and a buy-back scheme for those who want more.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">6-12 week sabbaticals!</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">BUPA medical cover – including 24/7 virtual GP, funded eye tests, fertility, and menopause support.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Permanent Health Insurance</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Employee Assistance Programme (EAP)</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Generous Pension contributions, personal finance clinics and Life Assurance</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Discounted gym membership and FHeel Well reimbursement</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Cycle2Work scheme and season ticket loans</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Generous parental leave and emergency childcare provision</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Passion Project Grants – funding for your passions outside of work</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Retail, dinner or spa vouchers for key milestones</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Omnicom employee discounts across a variety of high-street retail, travel and entertainment venue</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We will always treat your data in the strictest confidence. For further information our Data &amp; Privacy policy is located on our website.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Apologies in advance but due to the high volume of applications we receive we are unable to respond to every application individually.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">&nbsp;#LI-Hybrid</span></p>