Account Manager, Enterprise Partnerships

<div class="content-intro"><p data-start="90" data-end="516"><strong data-start="90" data-end="102">About Us</strong><br data-start="102" data-end="105">Our company is on a mission to reduce food waste and make high-quality, affordable food accessible to everyone. Through our innovative app-based marketplace, we connect shoppers with discounted perishable items while helping retailers turn would-be waste into revenue and meaningful environmental impact. We’re growing quickly across North America and partnering with retailers of all sizes to expand our reach.</p> <p data-start="518" data-end="760" data-is-last-node="" data-is-only-node="">If you’re passionate about creating real change for people and the planet, we’d love for you to join us. Your work here will directly contribute to a mission that helps families save money, reduces waste, and builds a more sustainable future.</p> <p>&nbsp;</p></div><h2><strong>What We’re Looking For&nbsp;</strong></h2> <p>Flashfood is seeking a Senior Account Manager, Enterprise Partnerships to own and grow relationships with our largest grocery retail partners. We partner with leading grocery banners across North America and are looking for a seasoned enterprise account leader who understands complex retail organizations, thrives in fast-moving environments, and knows how to turn strong partnerships into sustained growth, adoption, and impact.</p> <p>You should be comfortable managing executive relationships, navigating operational complexity across regions and stores, and using data-driven insights to drive action and accountability.</p> <h2><strong>What You’ll Do</strong></h2> <p>You are a strategic, data-driven account leader with deep experience managing complex, multi-region retail partnerships. You excel at owning executive relationships, translating performance into insights, and driving measurable account growth.</p> <p>Success in this role will be measured by:</p> <ul> <li>Growth, expansion, and retention of enterprise grocery accounts</li> <li>Full ownership of account relationships, from C-suite stakeholders to district leaders and store teams</li> <li>Consistent achievement of monthly and annual account targets</li> <li>Deep fluency in grocery retail metrics and account health indicators</li> <li>Proactive identification and resolution of risk, issues, and underperformance</li> </ul> <p>In this role, you will:</p> <ul> <li>Own end-to-end relationships with enterprise grocery partners across the West Coast, from C-suite executives to store operations teams</li> <li>Develop and execute strategic account plans aligned with partner goals across sustainability, profitability, and adoption</li> <li>Expand existing accounts through new store rollouts, pilots, and increased program adoption</li> <li>Lead regular business reviews using clear, data-driven insights and performance narratives</li> <li>Conduct store visits and deliver in-person training to improve execution and adoption</li> <li>Partner closely with internal teams (Product, Operations, Marketing, Data, Customer Success) to drive partner success and resolve issues</li> <li>Identify adoption barriers, training gaps, and performance issues, and lead corrective action plans</li> <li>Translate performance data into compelling, partner-facing insights and recommendations</li> <li>Represent the voice of the retailer internally to influence roadmap and prioritization decisions</li> <li>Support renewals and contract expansions with strong, data-backed business cases</li> <li>Represent Flashfood at partner meetings and industry events</li> <li>Build internal champions within partner organizations who advocate for Flashfood</li> <li>Develop and manage a partner NPS program in collaboration with Product and Marketing to track satisfaction and loyalty</li> </ul> <h2><strong>What You’ll Bring</strong></h2> <ul> <li>7+ years of experience in enterprise account management or partnerships</li> <li>Experience working with large retailers; grocery or retail tech experience strongly preferred</li> <li>Strong understanding of retail operations and the intersection of sustainability and profitability</li> <li>Experience building or managing partner NPS or satisfaction programs (preferred)</li> <li>Excellent communication, presentation, and negotiation skills with senior stakeholders</li> <li>Strong analytical skills with the ability to use KPIs to drive decisions</li> <li>Passion for sustainability and reducing food waste at scale</li> <li>Familiarity with tools such as Tableau, Google Suite, Confluence, and Asana is a plus</li> </ul> <h2><strong>What We Offer</strong></h2> <ul> <li>Competitive salary, equity, and comprehensive benefits</li> <li>100% remote work with flexibility and trust</li> <li>Mission-driven work that reduces food waste and expands access to affordable food</li> <li>A fast-growing, collaborative team with big ambitions</li> <li>Real opportunities for career growth</li> </ul><div class="content-conclusion"><p data-start="113" data-end="410">Flashfood is an equal opportunity employer and is committed to building a diverse, inclusive, and equitable workplace. We welcome candidates from all backgrounds and experiences, and we’re dedicated to creating an environment where everyone feels supported and empowered to do their best work.</p> <p>&nbsp;</p></div>