Account Manager - Lexology PRO

Key Responsibilities

• Identify and execute growth opportunities, including whitespace development, new department engagement, and increased adoption of Lexology PRO. 
• Position Lexology PRO as part of the client’s regulatory and legal workflow, demonstrating how our insights enhance efficiency and reduce risk. 
• Lead commercial conversations to promote new use cases, additional team adoption, and expanded workflows. 
• Manage the full commercial cycle for upsell and cross-sell opportunities — from qualification to negotiation and close. 
• Maintain a strong and accurately forecast growth pipeline 

• Run strategic review meetings that demonstrate Lexology PRO’s value and uncover new expansion opportunities. 
• Strengthen multi-level stakeholder relationships across FTSE100 and other key accounts, building advocacy for the platform. 

• Own renewal cycles with a commercial mindset, ensuring strong retention while identifying opportunities to extend usage and deepen account penetration. 
• Navigate procurement, budget, and contract negotiations confidently and professionally. 

• Hold consultative discussions about clients’ regulatory research workflows, monitoring processes, and reporting needs, identifying where Lexology PRO delivers efficiency and impact. 
• Help clients understand how Lexology PRO integrates into and improves their existing workflows. 

• Collaborate with Customer Success, Product and Content to ensure strong adoption, surface product insights, and support content and feature development based on client needs. 

• Consistently achieve or exceed renewal and expansion targets. 
• Contribute to a collaborative, high performance team culture. 

Skills Knowledge and Expertise

• Minimum 2+ years in a quota carrying B2B account management or sales role. 
• Demonstrated success in growing accounts, not just retaining them. 
• Confident managing commercial conversations, negotiating contracts, and navigating complex stakeholder groups. 
• Strong communication skills with the ability to influence C- suite  

• Experience meeting clients face-to-face, building strong relationships, and leading in-person discussions. 
• Familiarity with subscription-based, data-driven, or workflow-based solutions.  
• Experience in workflow discovery or selling into process-driven teams is beneficial. 
• Apply structured sales methodologies (e.g., MEDDPICC, Challenger, SPIN) to run high-quality commercial cycles. 

• Commercially astute with a growth mindset  
• Strong relationship builder with excellent stakeholder management. 
• Organised, structured, and capable of owning a revenue target. 
• Resilient, proactive, and motivated by achieving growth outcomes. 

Benefits

• Eye care
• Employee Assistance Programme
• A day off for your birthday

• Pension (4% employer contribution and 4% employee contribution)

• Life assurance

• Cycle to work scheme
• Season ticket loan
• £350 annual wellbeing allowance to contribute to gym memberships or fitness classes
• Puregym access
• Perks at work platform access

• Private healthcare

• Company socials 
• Access to Employee Affinity Networks 
• Mentoring scheme 
• Volunteering Day 
• Mortgage Advice
• Work from anywhere (2 weeks)
• Generous parental leave