Back to all jobs
- Seniority
- Senior
About the role
<p>Experience and relationship management add value to our customers' needs by ensuring their foreign transactions run smoothly. We need you for this. You will be an advisor, problem solver and confidant to our clients, providing them with insight and expertise on market developments and opportunities to sustain their business objectives and serving as a foreign exchange informant.</p>
<p>You are a negotiator and able to build and strengthen relationships at an executive level. You will think outside the box and use your analytical insights to further develop our sales strategy, techniques and tactics based on feedback from our customers and developments in the forex market. You are able to transfer your passion, initiative and motivation to our team and our customers.</p>
<p> </p>
<p><strong>What awaits you?</strong></p>
<ul>
<li>Act as the primary point of contact for an assigned portfolio of active clients, ensuring high levels of engagement and satisfaction;</li>
<li>Execute FX transactions (spot, forward, and hedging solutions) in line with client needs and market conditions;</li>
<li>Proactively manage and grow your portfolio through cross-selling and up-selling of FX products and services;</li>
<li>Build and maintain long-term, strategic client relationships, including regular face-to-face meetings;</li>
<li>Provide market insights and FX guidance, supporting clients in navigating currency volatility;</li>
<li>Analyze clients’ FX exposure and risk management strategies, proposing tailored hedging solutions;</li>
<li>Collaborate closely with Sales, Dealing, and Operations teams to deliver seamless client service and maximize revenue opportunities;</li>
<li>Monitor market movements and identify trading opportunities relevant to your clients;</li>
<li>Drive client adoption and effective use of the platform, ensuring they leverage all available features;</li>
<li>Act as a key contributor to client retention, minimizing churn and enhancing overall client experience;</li>
<li>Gather client feedback and contribute to continuous improvement of products and services;</li>
</ul>
<p><strong>Key Performance Indicators (KPIs)</strong></p>
<ul>
<li>Revenue generation and trading volume</li>
<li>Cross-sell and up-sell performance</li>
<li>Client retention (Churn)</li>
<li>Client satisfaction (NPS)</li>
</ul>
<p> </p>
<p><strong>What do you bring?</strong></p>
<ul>
<li>Proven experience in FX sales, dealing, or account management within a financial services environment;</li>
<li>Strong knowledge of FX products (spot, forwards, hedging strategies) and international payments;</li>
<li>Demonstrated ability to manage client relationships and generate revenue;</li>
<li>Solid understanding of financial markets and currency risk management;</li>
<li>Excellent communication and negotiation skills;</li>
<li>Client-focused mindset with a consultative approach;</li>
<li>Ability to work in a fast-paced, performance-driven environment;</li>
<li>High level of attention to detail and strong organizational skills;</li>
<li>Fluency in English </li>
<li>A proactive, results-driven team player with a strong sense of ownership.</li>
</ul>
<p> </p>
<p>It is your responsibility to ensure the growth of your portfolio by initiating and implementing proactive reactivation, cross-selling and up-selling strategies. Flexibility and creativity combined with a strategic and analytical mindset are required as there is no one right approach and all are tailored to the customer.</p>
<p> </p>
<p><strong>What do you need?</strong></p>
<ul>
<li>You can impress with very good communication skills and business acumen</li>
<li>You love selling and have initial experience in dealing with B2B customers</li>
<li>You can convince and thus convert non-active customers into active ones</li>
<li>You are a native German speaker and are fluent in English</li>
<li>Ideally a bachelors or university degree and a strong interest in the financial sector and FX market</li>
<li>You live in Düsseldorf or the surrounding area or are willing to travel to Düsseldorf </li>
</ul>
<p> </p>
<p><strong>What do we offer?</strong></p>
<ul>
<li>An attractive position to further develop your skills as an account manager</li>
<li>Defined career plan, with development steps and training offers</li>
<li>A market conform salary</li>
<li>Great bonus structure based on your own performance</li>
<li>30 vacation days (based on a full time employment per year)</li>
<li>An international team that has a lot of passion and fun at work</li>
<li>Various team events, locally and internationally including offsite.</li>
<li>Detailed onboarding</li>
</ul>
<p>You will be a valuable addition to building a strong brand from this innovative and fast-growing scale-up with great ambitions.</p>
<p> </p>
<p> </p>
<p><strong>RECRUITMENT STEPS</strong></p>
<p>Discovery call with Christine, HR <br>Interview with Besart Shala, Jeroen Hoevers <br>Discovery of the team members</p>
<p> </p>
<p><strong>Who are we?<br></strong></p>
<p><strong><span data-contrast="auto">iBanFirst</span></strong><span data-contrast="auto"> is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers </span><strong><span data-contrast="auto">Small & Medium Multinationals (SMMs)</span></strong><span data-contrast="auto"> to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across </span><strong><span data-contrast="auto">140 countries</span></strong><span data-contrast="auto"> — quickly, transparently, and securely.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">We make life easier for SMEs through an </span><strong><span data-contrast="auto">advanced technology platform</span></strong><span data-contrast="auto"> (automation, APIs, AI…) combined with </span><strong><span data-contrast="auto">dedicated expertise</span></strong><span data-contrast="auto">, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">By simplifying complexity, </span><strong><span data-contrast="auto">iBanFirst helps thousands of bold companies seize global business opportunities</span></strong><span data-contrast="auto"> with peace of mind — delivering simplicity, transparency, and security.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p> </p>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">Key figures</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":299,"335559739":299}"> </span></p>
<ul>
<li><strong><span data-contrast="auto">350+ employees</span></strong><span data-contrast="auto"> across </span><strong><span data-contrast="auto">13 offices</span></strong><span data-contrast="auto"> in </span><strong><span data-contrast="auto">10 European countries</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><strong><span data-contrast="auto">30+ nationalities</span></strong><span data-contrast="auto"> represented, average age: 32</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><strong><span data-contrast="auto">10,000 corporate clients</span></strong><span data-contrast="auto"> trust us</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><strong><span data-contrast="auto">€65M in revenue in 2024</span></strong><span data-contrast="auto">, with a target of around </span><strong><span data-contrast="auto">€85M in 2025</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><strong><span data-contrast="auto">Profitable for nearly two years</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Ranked for </span><strong><span data-contrast="auto">6 consecutive years</span></strong><span data-contrast="auto"> in the </span><strong><span data-contrast="auto">Financial Times FT1000</span></strong><span data-contrast="auto">, among the fastest-growing European companies</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">An </span><strong><span data-contrast="auto">NPS of 87.5</span></strong><span data-contrast="auto"> — an exceptional score in our industry that reflects enthusiastic client feedback on the </span><strong><span data-contrast="auto">simplicity, speed, and quality</span></strong><span data-contrast="auto"> of our service</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
</ul>
<p> </p>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">A </span><span data-ccp-parastyle="heading 2">strong</span><span data-ccp-parastyle="heading 2"> c</span><span data-ccp-parastyle="heading 2">u</span><span data-ccp-parastyle="heading 2">lture</span> <span data-ccp-parastyle="heading 2">built</span> <span data-ccp-parastyle="heading 2">around</span><span data-ccp-parastyle="heading 2"> 4 </span><span data-ccp-parastyle="heading 2">core</span><span data-ccp-parastyle="heading 2"> values</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":299,"335559739":299}"> </span></p>
<p style="padding-left: 40px;"><strong><span data-contrast="auto">Team First : </span></strong><span data-contrast="auto">The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p style="padding-left: 40px;"><strong><span data-contrast="auto">Tenacity : </span></strong><span data-contrast="auto">We’re transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p style="padding-left: 40px;"><strong><span data-contrast="auto">Transformation : </span></strong><span data-contrast="auto">Innovation is not a buzzword; it’s a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p style="padding-left: 40px;"><strong><span data-contrast="auto">Trust : </span></strong><span data-contrast="auto">Trust is the foundation of everything we build — with our clients and, above all, internally. It’s driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">Why</span> <span data-ccp-parastyle="heading 2">join</span> <span data-ccp-parastyle="heading 2">us?</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":299,"335559739":299}"> </span></p>
<ul>
<li><span data-contrast="auto">We operate at the heart of a </span><strong><span data-contrast="auto">strategic and fast-evolving sector</span></strong><span data-contrast="auto">: international payments for SMEs — a complex, high-potential market.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">We’re driven by a meaningful mission: </span><strong><span data-contrast="auto">helping bold “Small & Medium Multinationals” succeed globally.</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Our platform integrates </span><strong><span data-contrast="auto">cutting-edge technologies</span></strong><span data-contrast="auto"> (AI, automation…), making it an ideal playground to </span><strong><span data-contrast="auto">test, learn, and innovate continuously</span></strong><span data-contrast="auto">.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">You’ll join an </span><strong><span data-contrast="auto">agile environment</span></strong><span data-contrast="auto"> where your expertise has tangible impact, working alongside talent from top financial institutions.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">iBanFirst is </span><strong><span data-contrast="auto">profitable </span></strong><span data-contrast="auto">and backed by long-term investors:</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><strong><span data-contrast="auto">Xavier Niel</span></strong><span data-contrast="auto"> and </span><strong><span data-contrast="auto">Bpifrance</span></strong><span data-contrast="auto">, historical shareholders, have supported and trusted us from the beginning</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">In 2021, the entry of </span><strong><span data-contrast="auto">Marlin Equity Partners</span></strong><span data-contrast="auto"> marked a new chapter in our international ambitions</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
</ul>
<p> </p>
<p> </p>
<p class="text-center"><em>#LI-CH1</em></p>
<p class="text-center"><em>#LI-Onsite</em></p>
<p> </p>
<p class="text-center"> </p>
<p> </p>
<p> </p><div class="content-conclusion"><p><br><br></p></div>
Perks & benefits
- Company Retreats
- Equity Compensation
755,000+ hidden jobs like this
iBanFirst and thousands of companies post here first — often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
Everything Pro unlocks:
- Unlimited applications — free stops at 5
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
