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- Permanent Full Time
About the role
What You'll Do
- Own and develop a portfolio of customer accounts, with accountability for revenue growth and retention
- Build strong, trusted relationships with key stakeholders across your accounts
- Identify and drive upsell and cross-sell opportunities across managed services, projects, and solutions
- Lead regular account reviews, aligning Wanstor’s services to customer goals and future plans
- Work closely with internal delivery and technical teams to ensure a high-quality customer experience
- Manage commercial conversations including renewals, pricing, and contract discussions
- Proactively spot risks within accounts and take action to protect revenue and relationships
What You'll Need
- Proven experience in an Account Manager role within an MSP or IT services environment
- Strong commercial awareness with experience growing and retaining customer accounts
- A solid understanding of core IT services such as managed services, cloud, security, and modern workplace
- Ability to hold credible conversations with technical stakeholders, even if you are not hands-on
- Confidence in leading customer conversations, including commercial and strategic discussions
- Strong communication and stakeholder management skills
- A proactive, ownership-driven mindset
What You'll Love
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