Account Manager, Paid Social

<div class="content-intro"><p><strong>Who We Are</strong></p> <p>Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600+ employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world’s most premium platforms. Taking a creative science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Now 20+ years strong, Kargo has offices in NYC, Chicago, LA,&nbsp; Dallas, Sydney, Auckland, London and Waterford, Ireland.&nbsp;</p> <p><strong>Who We Hire</strong></p> <p>Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn’t stop to ask what’s next, because they’re already building it.&nbsp;</p></div><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Mission</strong>&nbsp;</p> <p>Kargo is hiring an Account Manager to join our growing Customer Success team.&nbsp; You will work closely with the rest of the Success team to manage customers’ performance marketing on social media, work closely with the account director for day to day management of accounts,&nbsp; and provide optimization and performance insights . This role does not entail any sharing, post engagement, community building or other broader “social” responsibilities – we are all about increasing revenue and conversions for our Retail, eComm and Travel customers through a strategic, data-driven and analytical approach.<br><br><strong><em>This is a hybrid role requiring onsite presence 4 days per week.</em></strong></p> <hr class="border-border-200 border-t-0.5 my-3 mx-1.5"> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Outcomes — What Success Looks Like in 6–12 Months</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li>Support Account Directors with campaign &amp; account management duties</li> <li>Analyze direct response performance &amp; compile custom reporting according to customer needs</li> <li>Create, edit, optimize and scale social media campaigns based off complex performance trends</li> <li>Train self-serve users on how to best use the Kargo Commerce software</li> <li>Assist with back-end processes such as feed mapping, creative scoping and more</li> <li>Troubleshoot technical assets such as product catalogs, pixels, offline data sets and more</li> <li>Provide regular feedback to product team sourced from customers &amp; your own experience</li> <li>Communicate effectively&nbsp; with stakeholders of your accounts on performance, measurement, testing plans, creative opportunities and more</li> </ul> <hr class="border-border-200 border-t-0.5 my-3 mx-1.5"> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Skills — Core Technical Capabilities</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li>2-3 years of paid Facebook advertising &amp; campaign management experience</li> <li>Understanding &amp; experience with performance marketing goals &amp; methods – ROAS, omnichannel strategies, etc</li> <li>Experience running dynamic catalog based ads on social channels</li> <li>Trustworthy in managing larger ad budgets and meeting deadlines with 100% consistency</li> <li>Substantial analytical &amp; spreadsheet/Excel skills</li> <li>Self-sufficient &amp; proactive approach to identifying and solving issues</li> <li>Effective communication skills, both written and verbal, with considerable attention to detail</li> <li>Ability to thrive in a dynamic, fast paced startup environment</li> <li>Good knowledge around Instagram, Pinterest, TikTok, and Snapchat performance marketing is a plus</li> <li>Experience with 3rd party social platforms (especially Kargo Commerce) is a plus</li> </ul> <hr class="border-border-200 border-t-0.5 my-3 mx-1.5"> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Competencies — Behaviors We Like to See</strong></p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Analytical Rigor</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">Digs into performance data independently to identify trends, anomalies, and opportunities before clients raise them</li> <li class="whitespace-normal break-words pl-2">Builds reporting that tells a clear story, not just a data dump — connecting numbers to decisions</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Ownership and Accountability</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">Treats client accounts as their own business — proactively managing risks, flagging issues early, and following through without being chased</li> <li class="whitespace-normal break-words pl-2">Holds a high bar for consistency and accuracy, especially under deadline pressure</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Clear, Confident Communication</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">Communicates performance, testing plans, and recommendations to client stakeholders in a way that is direct, credible, and easy to act on</li> <li class="whitespace-normal break-words pl-2">Writes and speaks with enough precision that internal teams and clients are never left guessing</li> </ul> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><em>In accordance with applicable federal, state, and local pay transparency laws, the anticipated base salary range for this position is listed below. Actual compensation may vary based on factors such as geographic location, work experience, education, and skills.</em></p></div><div class="title">U.S Salary Range </div><div class="pay-range"><span>$80,000</span><span class="divider">&mdash;</span><span>$90,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>Our Laurels</strong></p> <ul> <li>AdAge Best Places to Work&nbsp;</li> <li>ThinkLA Partner of the Year</li> <li>Built In Best Places to Work&nbsp;</li> <li>Cynopsis 2025 Top Women in Media - Jeannine Shao Collins</li> <li>Martech Breakthrough Awards - Best Overall Adtech Company</li> <li>Digiday Media Awards Best Event</li> <li>Cynopsis Media Impact Awards-Best CTV Platform</li> <li>Martech Breakthrough Awards-CTV Innovation</li> <li>Adweek Media Plan of the Year Awards - Best Use of Insights</li> </ul> <p><strong>Follow Our Lead</strong></p> <ul> <li>Big Picture:&nbsp; <a href="kargo.com">kargo.com</a></li> <li>The Latest:&nbsp; Instagram (@kargomobile) and LinkedIn (Kargo)</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><em>Kargo is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workplace where all employees and applicants are treated with respect and dignity. We do not discriminate on the basis of race, color, ethnic origin, religion or belief, sex, sexual orientation, gender identity or expression, age, disability, marital or family status, national origin, veteran status, or any other characteristic protected by applicable local, state, or federal law. All qualified applicants will receive consideration for employment.</em></p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><em>Pursuant to applicable fair chance laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Kargo will consider qualified applicants with arrest and conviction records for employment.</em></p></div>