Senior Account Manager (Print/Point-of-Sale)

Purpose of the role

• Understand our clients’ business, and their goals/needs; ensure they feel valued.
• Develop and implement strategy to grow account; Identify new business opportunities within your portfolio.
• Work independently and with team members to drive efficiencies and problem-solve. Escalate issues/challenges to your manager, communicate resolutions effectively.  
• Build effective relationships with clients, proactively and professionally lead client relationships, ensuring their expectations are exceeded.
• Build, lead and motivate cross functional teams; establish an engaging environment aligned to our company values.
• Identify and resolve any/all issues relating to client within agreed SLA’s.
• Collaborate and build relationships with internal support departments and key external suppliers. 
• Collaborate with internal and external teams in the strategic planning and tactical execution of results-driven campaigns for promotional/premium related projects.
• Prepare and provide professional presentations to clients and customers. 

• Provide leadership and management to the team, including setting goals and objectives, managing workload and priorities, and ensuring the team meets client deliverables.
• Identify training and development needs of team members and provide opportunities for growth and development.

• Collaborate directly with suppliers and vendors to ensure on-time production and delivery.
• Maintain ongoing supplier relationships, addressing issues, clarifying expectations, and supporting cost and quality control.
• Review creative concepts and physical samples to ensure brand and project alignment.      

• Track and analyze program performance, generating regular updates/reports to client and leadership.
• Use data insights to make recommendations for ongoing improvements and future program planning.

Skills, knowledge, experience and exposure

• Bachelor’s degree with 5+ years of experience working for a promotional product, or procurement outsource agency, servicing CPG/retail client brand teams.
• 3+  years of leadership/management experience
• Prior experience overseeing campaigns that include print, point-of-sale, tradeshow booths or experiential production.
• Proven experience managing supplier relationships, including direct vendor communication and issue resolution.
• Strategic and analytical mindset with the ability to assess the big picture and identify opportunities for improvement.
• Self-starter with a resourceful, solution-oriented approach to problem solving.
• Strong project or order management skills, with exceptional organization, time management, prioritization, and multitasking abilities.
• Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth.
• Strong collaboration skills and the ability to work cross-functionally with client marketing teams, internal supply chain groups, and global stakeholders.
• Culturally aware and able to communicate effectively across international teams.
• Excellent written and verbal communication skills with a confident, client-facing presence.
• Highly detail-oriented with strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Comfortable working in a fast-paced environment with shifting priorities.

Benefits

• Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
• Work Environment: Hybrid - 3 days/week in office
• Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
• Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.