Account Manager, Reverse Flow

<p style="line-height: 1;"><span style="font-size: 12pt;">Come join our team!</span></p> <p style="line-height: 1;"><span style="font-size: 12pt;">There are many reasons why EPIC Insurance Brokers &amp; Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.</span></p> <p style="line-height: 1;"><span style="font-size: 12pt;">Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.&nbsp;</span></p> <p style="line-height: 1;"><span style="font-size: 12pt;">Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!</span></p> <p style="line-height: 1;"><span style="font-size: 12pt;">&nbsp;</span></p> <p style="line-height: 1;"><strong><span style="font-size: 12pt;">JOB OVERVIEW:</span></strong></p> <p style="line-height: 1;"><span style="font-size: 12pt;">The Reverse Flow Account Manager serves as the vital bridge between foreign brokers and the U.S. subsidiaries of global enterprises. This role focuses on the technical execution of inbound multinational programs, ensuring local U.S. policies align with Global Master standards and domestic compliance. As a primary liaison, you will coordinate across international networks and EPIC’s strategic carrier partners to manage a high-volume, fast-paced book of business.</span></p> <p style="line-height: 1;"><span style="font-size: 12pt;">&nbsp;</span></p> <p style="line-height: 1;"><span style="font-size: 12pt;"><strong>LOCATION: <span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">REMOTE - </span></strong><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">But candidates must live in the Greater Atlanta GA area and be willing &amp; able to drive to EPIC's Sandy Springs GA office as needed for meetings</span></span></p> <p style="line-height: 1;"><span style="font-size: 12pt;">&nbsp;</span></p> <p style="line-height: 1;"><strong><span style="font-size: 12pt;">WHAT YOU'LL BRING:&nbsp;</span></strong></p> <div> <ul> <li><span style="font-size: 12pt;">Active Property &amp; Casualty license required</span></li> <li><span style="font-size: 12pt;">2+ years of commercial insurance experience within a brokerage or carrier setting</span></li> <li><span style="font-size: 12pt;">Solid understanding of commercial lines and confidence managing complex accounts</span></li> <li><span style="font-size: 12pt;">Experience with Agency Management Systems; familiarity with Sagitta or ImageRight is a plus</span></li> <li><span style="font-size: 12pt;">Strong communicator who can clearly translate complex concepts and adjust to different communication styles</span></li> <li><span style="font-size: 12pt;">Highly organized and detail-oriented, able to manage volume while maintaining accuracy</span></li> <li><span style="font-size: 12pt;">Adaptable, patient, and solutions-focused with a strong client service mindset</span></li> <li><span style="font-size: 12pt;">Interest in working with international partners</span></li> </ul> <p>&nbsp;</p> </div> <p style="line-height: 1;"><strong><span style="font-size: 12pt;">WHAT YOU’LL DO: </span></strong></p> <p style="line-height: 1;"><span style="font-size: 12pt;">A detailed list of job duties includes (but is not limited to):</span></p> <p><span style="font-size: 12pt;"><span style="text-decoration: underline;">Account Management &amp; Client Advisory</span><br>• Serve as the day-to-day U.S. contact for foreign brokers and global entities, navigating diverse time zones and business etiquette<br>• Proactively identify coverage gaps and educate clients on U.S.-specific policy terms, exclusions, and local requirements.<br>• Conduct comprehensive renewal reviews, present competitive options and additional coverage to maximize retention.<br>• Build long-term trust through prompt issue resolution and consistent, proactive client contact.<br><br><span style="text-decoration: underline;">Technical Placement &amp; Negotiation</span><br>• Manage the full marketing lifecycle, from submitting detailed applications to binding policies via carrier portals.<br>• Negotiate with underwriters and wholesalers to secure optimal premiums and commission structures.<br>• Collaborate with Producers and Account Executive to ensure smooth transitions for new business.<br>• Maintain deep relationships with carriers to stay informed on product changes and emerging industry trends.</span></p> <p><span style="font-size: 12pt;"><span style="text-decoration: underline;">Operational Excellence &amp; Administration</span><br>• Process all policy documentation—including binders, endorsements, certificates, and audits—with high accuracy.<br>• Execute all workflows within the Sagitta- Agency Management System, maintaining meticulously updated client files and activity logs.<br>• Manage high-volume tasks in a fast-paced environment, prioritizing competing demands to meet strict deadlines.<br>• Ensure compliance with internal quality standards and state-specific insurance legislation.<br></span></p> <p><span style="font-size: 12pt;"><span style="text-decoration: underline;">Remote Work Standards</span><br>• Maintain a private, secure workspace to protect company equipment and confidential correspondence.<br>• Ensure high-speed internet reliability to support seamless collaboration across international time zones.<br>• Maintain high responsiveness during business hours to support both the team and international clients.<br>• Minimize personal interruptions during business hours to ensure dedicated client servicing.</span></p> <p style="line-height: 1;">&nbsp;</p> <p style="line-height: 1;"><span style="color: rgb(0, 0, 0);"><strong><span style="font-size: 12pt;">COMPENSATION: </span></strong></span></p> <p style="line-height: 1;"><span style="font-size: 12pt; color: rgb(0, 0, 0);">The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.</span></p> <p style="line-height: 1;">&nbsp;</p> <p style="line-height: 1;"><strong><span style="font-size: 12pt;">WHY EPIC: </span></strong></p> <p style="line-height: 1;"><span style="font-size: 12pt;">EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Generous Paid Time off</span> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days</span></li> </ul> </li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Generous employee referral bonus program of $1,500 per hired referral</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Employee Resource Groups: Women’s Coalition, EPIC Veterans Group</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Professional growth &amp; development: Mentorship Program, Tuition Reimbursement Program, Leadership Development</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Unique benefits such as Pet Insurance, Identity Theft &amp; Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause &amp; Midlife Support</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness &amp; employee assistance programs</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">We’re in the top 10 of property/casualty agencies according to “Insurance Journal”</span></li> </ul> <p style="line-height: 1;"><span style="font-size: 12pt;">To learn more about EPIC, visit our Careers Page:&nbsp;<a href="https://www.epicbrokers.com/about/epic-careers/">https://www.epicbrokers.com/about/epic-careers/</a>.&nbsp;</span></p> <p style="line-height: 1;">&nbsp;</p> <p style="line-height: 1;"><em><span style="font-size: 12pt;">EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.&nbsp;</span></em></p> <p style="line-height: 1;"><em>California Applicants - View your privacy rights at: <a href="https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf">https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf</a>.&nbsp;</em></p> <p style="line-height: 1;"><em>Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.&nbsp;</em></p> <p style="line-height: 1;">&nbsp;</p> <p style="line-height: 1;"><span style="font-size: 12pt; color: rgb(45, 194, 107);">#LI-SP2</span></p> <p style="line-height: 1;"><span style="font-size: 12pt; color: rgb(45, 194, 107);">#LI-Remote</span></p> <p style="line-height: 1;">&nbsp;</p> <p>&nbsp;</p>