Account Operations Coordinator

About Veho

• Own the resolution of operational and tactical issues for set of clients from start to finish
• Coordinate solutions across multiple functions including logistics, client support, live operations, driver support, technology, and ground ops
• Manage client expansions (new volume for existing clients in new markets/regions)
• Participate in regular client conversations with the Client Success Manager (including but not limited to: weekly calls, monthly reviews, QBRs, annual reviews)
• <=5% travel (not expected to travel to all client meetings but some travel may be required)
• Support the development of strong relationships with client operations organizations
• Elicit client feedback to act as internal advocate for our clients
• A focus on process improvement, maximizing productivity through the use of AI.

• BA/BS degree or similar college level education
• 4+ years of relevant professional working experience, experience in a start-up (Digital/Technology), operations, customer success, or logistics
• High degree of emotional intelligence reflected in high quality verbal and written communications. 
• Strong ownership bias. You are excited by and energized by solving problems for clients. 
• Ability to thrive in a fast pace environment and meet specific goals while collaborating cross-functionally to solve challenges
• Proven success solving operational challenges with a creative, data informed approach 
• Operational knowledge of last mile parcel delivery or logistics experience, bonus for marketplace business model experience