Account Services Officer - Nighshift

Duties and Responsibilities

• Customer Onboarding

• Conducts customer due diligence and KYC (know-your-customer)

• Checks the legitimacy of the proof of identity and escalates immediately if suspected counterfeit or suspicious.

• Validates the completeness and accuracy of customer information on the customer information sheet/account opening form.

• Conducts signature verification.

• Photocopies the proof of identity and files it together with the account opening form.

• Creates the customer profile and opens the account in the Core Banking System (CBS)

• Secures appropriate approval for the creation completed.

• Releases passbook / chequebook / Time Deposit Certificate, as applicable, depending on the product availed by the customer.

• Scans the Account Opening Document Set.

• End-Of-Day (EOD) generation of report of all accounts opened and submits EOD report to the Service Delivery Head.

• Customer Information Update – validation of customer documents presented to support the update if customer-initiated request or performs update of customer profile as part of the periodic review.

• Conducts Enhanced Due Diligence as necessary.

• Maintains Customer’s Account in the system based on customer’s request or bank-initiated activities.

• Preparation of Customer Notifications and monitor its delivery status.

• Fire-Proof Cabinet / Vault Custodianship

• Safekeeps accountable forms and records the utilization of accountable forms.

• Safekeeping of Account Opening Documents, together with the proof of deposit, in a secured and organized manner during the branch banking hours.

• Act as dual custodian to safekeep or release the cheques received in a fire-proof cabinet/vault for deposit to the Depository Bank by the Teller.

• Customer Interaction such as but not limited to:

• Attends to customer queries at the branch.

• Responds to Customer Inquiry via email.

• Resolves customer complaint.

• Call-out (TD Maturity, Bounced Cheques, etc.)

• Release and Monitoring of Bounced Cheques Pick up and/or Replacement

• Debit Cards Handling

• Release of Debit Cards to Customers and Tagging in the System

• Blocking of Card – Lost / Stolen

• Destruction of aged card

• All files shall be safekept in the designated filing cabinet and shall be within the retention period.

• Ensure completion of tasks assigned within the agreed turnaround-time.

• Other processes that may arise related to Account Services.

• Timely reports concerns identified and possible issues that might have impact to branch operations.

• Acts as reliever when somebody goes on leave based on the relief arrangement within the team.

• Organizes team files (soft and hard copy) and adheres to the record retention policy.

• Identifies processes/systems for improvement but ensuring controls are in place.

• Initiates projects for the betterment of the team and the company as a whole.

• Participates on UAT/UVT for new or enhancement of systems that will have impact to the team.

• Participates in Business Continuity Plan (BCP) Activities.

• Prompt identification and escalation of issues noted and propose resolution to the immediate supervisor.

• Performs tasks that maybe assigned from time to time other than the basic responsibilities listed above.

• Assists in combatting money laundering by ensuring processes required are in place.

• Complies with regulatory requirements like BSP, AMLC, PDIC, BIR and other governing bodies.

• Strict adherence to company’s policies and code of conduct.

EDUCATION & COMPETENCIES

• University degree on Banking & Finance, or any related Business Course

• With at least 3 years of relevant experience in a banking industry

• Strong knowledge and experience in teller services or branch operations

• Sufficient knowledge of BSP regulations

• Good communication skills

• Problem-solving skills in a well-structured manner

• Ability to work with different culture, race, or ethnic group.

• Can work independently with minimal supervision.

• Acceptable risk management skills and ability to mitigate identified risks.

• Good interpersonal skills

• Keen attention to details

• Organize, innovative and results oriented.

• Ability to multi-task in a fast-paced environment

• Positive attitude knows how to find ways to address different circumstances.

• With official Signature Verification, KYC / CDD Training / Seminars attended.