Account Supervisor

OLIVER Agency - North America

Wilmington1w ago

About the role

<div class="content-intro">Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. </div>Role: Account Supervisor   Location: Wilmington, United States   <h3>About the role: </h3> <div>You'll be the connective tissue that holds strategy, creative, and delivery together across the client co‑brand account. Working alongside studio leadership and in close partnership with the Account Manager, you'll translate the client’s business objectives and consumer insights into clear strategic direction, guide creative development, and present work that balances brand ambition with financial services precision. Beyond day‑to‑day management, you'll bring a proactive eye to partnership development — identifying opportunities to grow and strengthen the relationship over time. Success means campaigns that move business metrics — card acquisitions, spend activation, loyalty engagement — delivered with strategic rigour and a consistently high standard of client management.</div>   <h3>What you will be doing: </h3> <ul> <li> <div>Act as the primary day‑to‑day client contact for the client’s co‑branded credit card marketing, building trusted relationships with stakeholders across the client organization.</div> </li> <li>Translate business objectives into clear, strategic creative briefs that balance brand, performance, and compliance requirements </li> <li>Manage campaigns end to end — from brief through creative development, client feedback, regulatory review, approvals, and delivery — across digital, email/CRM, social, web, and print channels </li> <li>Present creative work and strategic rationale to senior client stakeholders, advocating for ideas while navigating financial services regulatory requirements </li> <li>Develop and maintain project timelines, ensuring on-time delivery across multiple concurrent workstreams </li> <li>Collaborate closely with the studio's creative, strategy, and production team members to maintain consistent quality and brand standards </li> <li>Identify strategic opportunities within campaign briefs — connecting cardholder data, loyalty insights, and cultural moments to strengthen campaign impact </li> <li>Guide and mentor junior team members, sharing knowledge and raising standards across strategy, creative, and account disciplines </li> <li>Monitor campaign performance and translate results into actionable recommendations for future work </li> <li>Identify ways to improve studio processes, workflows, and efficiency </li> <li> <div>Build strong working relationships within the broader client organization to surface new opportunities for the studio</div> </li> <li>Track and manage project-level budgets, including cost estimation, purchase orders, invoicing, and reconciliation </li> <li>Source and negotiate with freelancers and production partners as needed </li> <li>Support financial reporting for the account </li> </ul>   <h3>What you need to be great in this role: </h3> <ul> <li>4–6 years of experience in account management, integrated marketing, or a similar client-facing role within an agency, in-house studio, or brand environment </li> <li>Proven ability to manage multiple projects simultaneously across digital, CRM, social, and traditional channels </li> <li>Experience writing strategic creative briefs that translate business objectives into work that resonates </li> <li>Confidence presenting to and building relationships with senior client stakeholders </li> <li>A genuine understanding of how strategy, creative, and production connect — and the ability to add value across all three </li> <li>Experience working within regulated industries (financial services, healthcare, or similar) where compliance review is part of the creative process </li> <li>Strong organisational skills and the ability to keep complex, multi-stakeholder projects on track </li> <li>Ability to mentor and develop junior team members </li> <li>Experience with co-branded credit card, payments, or loyalty programme marketing </li> <li>Familiarity with travel, airline, or hospitality brand marketing </li> <li>Experience working in an embedded agency or in-house studio model </li> <li>Understanding of US financial services marketing regulations and compliance workflows </li> <li>Experience managing project-level budgets, including cost estimation, supplier negotiation, and reconciliation </li> <li>At the time of this posting, the base salary for this position may range from $97,750.00 to $109,250.00 USD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. </li> </ul> <h6 style="text-align: right;">Req ID: 17054</h6> <h6 style="text-align: right;"> #LI-midsenior  </h6><div class="content-conclusion">Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.</div>

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