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- Employment
- Full-time
About the role
The Impact you’ll make
- Manage invoicing and billing for US B2B customers (generate/send invoices, validate billings against Sales Orders).
- Maintain customer account balances and AR ledgers.
- Reconcile AR subledgers to the general ledger.
- Perform proactive collections outreach (phone/email) on outstanding invoices and past‑due accounts.
- Negotiate payment arrangements and follow up to ensure timely resolution.
- Escalate disputed invoices and coordinate resolution with Sales/CS teams.
- Accurately apply cash receipts to invoices in NetSuite (including handling partial payments and unapplied cash).
- Process Sales Orders, create/validate invoices, and post adjustments/credits in NetSuite.
- Maintain correct AR transaction coding and documentation.
- Prepare AR aging reports, cash forecasts, and collections status reports for finance leadership.
- Support month‑end close by reconciling AR accounts and resolving outstanding reconciling items.
- Track and report KPIs (DSO, aging buckets, unapplied cash).
- Identify and implement process improvements to reduce manual effort, errors, and DSO.
- Ensure adherence to internal controls and company AR policies.
- Document procedures and contribute to NetSuite AR best practices.
Skills, Knowledge and Expertise
- 3+ years of direct experience in Accounts Receivable and B2B collections for US‑based companies.
- Hands‑on NetSuite AR experience (sales orders, invoicing, cash application).
- Proven experience applying cash and resolving unapplied cash and payment discrepancies.
- Strong written and verbal English communication skills for customer outreach to US clients.
- Ability to work Mon–Fri 9:00 AM–5:00 PM Pacific Time (40 hours/week).
- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
- NetSuite (AR modules: Sales Orders, Invoicing, Cash Application)
- Advanced Excel (VLOOKUP, pivot tables, basic formulas) and AR reporting
- Familiarity with collections tools, billing platforms, and ERP reconciliation
- You enjoy owning end‑to‑end AR responsibilities and improving cash flow.
You are comfortable calling customers and resolving billing disputes professionally.
You value accuracy, transparency, and measurable impact on company cash metrics.
You thrive in remote roles, follow processes, and proactively communicate blockers.
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
- 40 hours per week
- Monday - Friday: 9:00 am - 5:00 pm (Pacific Time)
- $6 per hour
- No benefits package included
Benefits
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